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Executive Facilities

  • Location:
  • Sri Lanka
  • Sector:
  • Management
  • Profile Created:
  • 7 months ago

Education

Experience

  • EFS Facilities Services Lanka (Pvt) Ltd - WPS| 2024 - Present

    Executive Facilities

    Handle inbound calls and emails, resolving queries efficiently while maintaining high service standards Address customer requests and issues promptly to ensure customer satisfaction and retention Coordinate with internal teams to ensure timely processing and delivery of service Escalate issues and feedback appropriately to enhance service quality Conduct management monitoring reviews to ensure operational efficiency, compliance, and continuous process im- provement Manage and track WPS budget across EFM and non-EFM categories, ensuring accuracy and cost control Monitor monthly energy consumption, analyze trends, and recommend cost-saving initiatives Oversee printer and shredder operations, ensuring timely maintenance and optimal utilization Coordinate transport logistics to support business operations effectively Manage day to day administrative functions to ensure smooth office operations Administrative parking allocations and streamline coordination processes Maintain and manage contracts and agreements, ensuring compliance and proper documentation Track and manage organizational assets, ensuring accurate records and accountability Maintain organized documentation systems and streamline administrative workflows Manage tasks independently, prioritizing workload effectively under minimal supervision

  • Marvel Marketing Pvt Ltd 2023 - 2024

    Executive Accounts

    Maintained and updated financial and operational records, ensuring accuracy and data integrity Supported sales operations by coordinating with General Trade (GT)and Modern Trade (MT) teams Managed Modern Trade account processes, ensuring timely execution and compliance with requirements Prepared and coordinated itineraries for Area Manager to support field operations Monitored store inventory levels and ensured accurate stock tracking Processed invoices accurately while maintaining proper documentation and records Raised purchase orders (POs) in accordance with company policies and procedures Organized and maintained business data to support reporting and decision making Assisted in streamlining coordination between sales and administrative functions to improve efficiency

  • FRM, LOLC Central Contact Center 2022 - 2023

    Customer Service Executive - CRM

    Handled inbound customers inquiries related to credit card services, ensuring accurate and timely responses Managed and activations and onboarding processes, delivering a seamless customer experience Processed credit card cancellations and resolved billing discrepancies efficiently Assisted customers with statement queries, due dates, and account related concerns Identified and escalated suspicious activities in support of Fraud Risk Management(FRM) processes Delivered high quality customer service by resolving complaints promptly and professionally Maintained strong product knowledge to provide accurate guidance on card usage, limits, and benefits Ensures timely follow up on pending issues to achieve effective resolution and customer satisfaction Record customer interaction accurately in systems while maintaining data integrity Ensured compliance with internal policies and banking regulations t all times Achieved individual and team KPIs in a target driven environment Escalated complex issues to relevant departments to ensure proper resolution Maintain strict confidently and security of customer information Adapted communication styles to effectively handle diverse customer profiles Contributed to service improvements by providing feedback on processes and customer experience

  • Fairfirst Insurance Plc 2021 - 2022

    Customer Service Associate

    Handled customer intimation calls efficiently, ensuring accurate information capture and timely response Promoted Customer-to-Company(C2C) services to enhance customer engagement and service utilization Consistently achieved call related KPIs in target driven environment Maintained high call quality standards while managing time and call volumes effectively Coordinated with internal claims departments to ensure smooth processing and timely resolution of customer re- quests

  • Reliance Trading Company 2019 - 2020

    Accounts and Imports Assistant,

    Managed day-to-day accounting activities and maintained accurate financial records Handled petty cash, including issuing, tracking, and reconciliation of daily expenses Performed cash handling operations, ensuring proper documentation and secure transactions Managed cheque writing and cheque handling, including preparation, issuance, and record maintenance Assisted in bank-related transactions, including cheque deposits and tracking payments Supported the imports team with documentation and coordination related to import processes Maintained cash flow records and assisted in daily cash and bank reconciliations Coordinated with internal teams to ensure smooth financial operations

  • American Water Premium Systems Pvt Ltd 2018 - 2019

    Customer Service Executive

    Handled customer inquiries related to water service requests with prompt and accurate responses Resolved billing, collection, and account related issues to maintain customer satisfaction Managed account updates, closures, and address changes with attention to detail Addressed product related complaints and quality issues efficiently Coordinated with management to resolve escalated issues Provided guidance and support to CSD team members Monitored inventory updates and supported stock management activities

Languages

Tamil
Proficient
English
Proficient
Sinhala
Proficient
 
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