Postgraduate Institute of Management / University of Sri Jayewardenepura - Present

Executive Master of Business Administration.

Completing in November 2027

Sri Lanka Institute of Information Technology - 2016

Master of Science in Information Technology (MSc in IT)

Sri Lanka Institute of Information Technology - 2015

Postgraduate Diploma in Information Technology (PgD in IT)

Honors Degree of Bachelor of Science in Computing (BSc Hons) - 2010

Honors Degree of Bachelor of Science in Computing (BSc Hons)

Project Management Institute 2016 - Present

Project Management Professional (PMP)

Scrum Alliance 2017 - 2019

Certified ScrumMaster (CSM)

Coachbar, Inc 2024 - 2026

Chief Customer Officer

Led end-to-end ownership of the customer journey — from onboarding through long-term success — building scalable systems and teams to ensure every customer touchpoint delivered value and satisfaction. Spearheaded customer onboarding and success strategies to enhance retention and growth. Launched a product-led growth engine through a comprehensive knowledge base and academy video series to drive user adoption. Established a high-performance customer success team focused on proactive engagement and account expansion. Built and managed a 24/5 global support team for consistent, timely customer service. Hired top-tier talent to form a customer-centric, high-impact team. Set up a local entity and physical office in Sri Lanka to scale operations globally. Led cost-optimization initiatives, scaling the team up and down as business needs required.

DEAR Systems by Cin7 2023 - 2024

Regional Director, Sri Lanka & India

Provide strategic leadership and direction across operations in Sri Lanka and India, ensuring seamless execution of daily processes and cross-departmental efficiency. Oversee operational budgets, drive cost control initiatives, and enhance financial performance through effective resource management. Identify, design, and implement process improvements to increase scalability, efficiency, and overall business impact. Lead talent strategy by hiring, training, and developing high-performing teams while building the next generation of leadership. Partner with executive leadership to shape and execute operational strategies aligned with organizational goals and long-term growth. Define, monitor, and analyze KPIs to optimize operational performance and deliver measurable results.

DEAR Systems by Cin7 2022 - 2023

Director

Set the overall vision and strategic plan for the organization, focusing on product adoption, customer experience, and growth. Drive customer support outcomes, product adoption, and customer experience. Define and optimize the customer lifecycle through programs improving interaction, issue resolution, and continuous improvement. Influence future lifetime value through higher product adoption, satisfaction, and health scores. Reduce churn and drive new business growth through greater advocacy and reference ability. Build and lead a world-class team. Recruit and develop a high-performing team. Develop company-wide customer support processes, content, and data flow to/from stakeholder organizations.

DEAR Systems by Cin7 2019 - 2022

General Manager

Oversaw the Sri Lanka side of the DEAR Systems → Cin7 merger, ensuring continuity of team, operations, and delivery through the transition. Owned the full HR cycle: hiring (JDs, interviewing, contracts, onboarding), training, annual appraisals, and performance management including PIPs, warning letters, terminations, and grievance handling. Managed payroll end to end, tracked all company expenses, and worked with auditors on annual reports and accounts for Sri Lankan authorities. Built the customer onboarding team and process, training staff to deliver personalized onboarding for new customers. Established a 24/5 omni-channel support function (chat, email, phone, meetings) across Sri Lanka and the Philippines. Worked with content writers to keep the customer knowledge base accurate and current. Drove team culture through monthly socials, an annual party, and staff celebrations — earning Great Place to Work certification.

DEAR Systems by Cin7 2018 - 2019

Project Manager

Joined as employee number one and set up DEAR Systems Sri Lanka entity: company registration, IRD tax setup, and employee registration with the Department of Labour. Secured and signed the office lease, set up the office, opened company bank accounts, and managed vendors for laptops, network, and ISP. Managed the development team: requirements management, sprint planning, work allocation, and daily stand-ups (developers based in Russia). Built the QA function and process from scratch — hired the QA team (India, Ukraine, Vietnam, Sri Lanka) and ensured test coverage and quality across every release. Oversaw cloud server monitoring and instance reprovisioning to maintain performance and reliability.

Salpo Technologies (Pvt) Ltd. 2016 - 2018

Project Manager

Monitored and controlled quality processes and worked closely with foreign stakeholders to deliver projects on schedule, within budget, and to expectations. Delivery & project management Delivered across a multi-product portfolio: Salpo CRM (Symfony, Jenkins, CI/CD, TDD, E2E), Salpo Mobile (Android, iOS), Salpo Mobile Worker Solution (Android, iOS), Worm App (Android, iOS), and Haggle (Magento CE 2). Implemented Scrum Agile (Jira Cloud) across Salpo and set up a PMO to standardize project management. Conducted interviews and performance reviews. DEAR Systems (outsourced engagement — dearsystems.com) Served as Scrum Master, running all Agile ceremonies (sprint planning, daily stand-up, sprint review, retrospective, and backlog grooming) to deliver roadmap items on time. Led the QA team as QA Manager, ensuring quality was maintained in every release. Acted as Support Manager, streamlining customer support across calls, chat, and email.

Netstarter Pty Ltd. 2014 - 2016

Software Engineer / Project Coordinator

Developed Magento EE 1 websites & component for Australian customers Merrel Saucony Caterpillar The Athlete\'s Foot Worked as a Project Coordinator working closely with Australian Product Managers. Prepared schedules, assisted in developing budget & project documents for AU Product Managers.

Content Management & Solutions (Pvt) Ltd. 2010 - 2014

Software Engineer

Developed (database & application) version 3 of the platform and migrated all version 1 & 2 customers to the new platform. Implemented SI Holdings, CIM ITALIA, Hipay, Ogone, Paypal, ideal, Google Checkout, Sagepay, BT Buynet Online Payment Gateways. Worked with Google Analytics / Google Webmaster Tools to make web sites SEO and increase web traffic. Worked as a database administrator. Implemented fully automated price update for products, designed & optimised SP, Tables, Views. Worked closely with Belgium Account Managers to scope, develop and maintain e-commerce applications (platform version 2) for UK, Netherland, Belgium customers.

Industrial Trainee 2008 - 2008

Industrial Trainee

Worked as part of the systems team at Virtusa TransAsia. Developed a portal that took raw data from many devices to help manage meant to understand utilisation. Migrated the global Virtusa Mail Exchange to a new platform.