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Executive Senior Service Advisor
- Location:
- Sri Lanka
- Profile Created:
- 4 weeks ago
Education
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NAITA - 2016
Automobile mechanic (Special)
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Automobile Engineering Training Institute, Orugodawatta - 2015
Certificate of Proficiency – Skilled Craftsman (Automobile Mechanic)
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Ceylon German Technical Training Institute, Rathmalana
Certified courses
Workshop Practical Training (WP1) Automobile Electrical (E3) Automobile Electrical and Electronics (EA) Modern Automobile Technology (M10)
Experience
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Hayleys Mobility, Colombo 10 2025 - Present
Executive Senior Service Advisor
Advice Customers on service options, warranties and follow-up maintenance 24/7. Overseeing Pre-Delivery Inspection (PDI) and conduct final quality checks. Managing new vehicle handover, including feature, safety and EV charging guidance. Managed workshop operations, coordinating diagnostics and timely service delivery. Prepared and Process service quotations. Reinforced marketing and sales teams, handled workload balancing and time management Conduct marketing analysis and contribute to strategic planning for service department growth.
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Sterling Automobiles (Pvt) Ltd, Galle Branch 2024 - 2025
Assistant manager (Technical Operations)
Manage overall workshop workload and ensure timely execution of repair and maintenance tasks. Allocate manpower effectively to optimize productivity and workflow efficiency. Handle customer interactions, address concerns, and ensure high levels of customer satisfaction. Oversee workshop financial operations, including cost control, billing, and budgeting. Coordinate with parts and procurement teams to ensure timely availability of required materials and components for uninterrupted operations
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Mahindra Ideal Lanka (PVT) LTD, Mathugama 2019 - 2024
Supervisor – Quality Assurance & Supply Chain
Plan and implement effective manpower allocation to optimize operational efficiency. Conduct internal audits to ensure compliance with quality standards and process guidelines. Carry out performance appraisals to support employee development and organizational goals. Ensure smooth process flow and timely execution of production and quality targets. Manage the entire claim handling process in coordination with Mahindra\'s parent company.
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Colombo International Container Terminal (CICT) 2018 - 2018
Workshop Coordinator
Coordinate daily repair activities by liaising with relevant internal and external stakeholders. Manage the procurement of necessary materials and spare parts to support timely and efficient repairs. Develop manpower allocation plans to optimize workforce utilization and productivity.
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Ideal motors choice Premium center 2016 - 2018
Technician – Premium Centre
Diagnose and repair Diesel, Gasoline, and Hybrid engine systems, including EFI, common rail, and hybrid fuel systems. Service and overhaul powertrains, transmissions (Manual, CVT, AMT), final drives, and suspension systems (conventional, air, magnetic).
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Diesel & Motor Engineering PLC (DIMO) 2015 - 2016
Technician – Mercedes-Benz Service Division
Conduct system calibrations and adaptations using advanced diagnostic tools to ensure optimal vehicle performance. Interpret technical manuals and wiring diagrams to accurately diagnose complex mechanical and electronic faults.
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Diesel and Motor Engineering (PLC) BOSCH center 2014 - 2015
Technician – Bosch Service Center
Diagnose and repair Diesel and Gasoline engines, including EFI systems, diesel common rail, and hybrid fuel systems. Service and overhaul manual and conventional automatic transmissions, transaxles, final drives, and traditional suspension systems.
