BSc (Hons) in Computing

ESOFT Metro Campus is a private sector educational institute or college. It offers academic and professional qualifications in Computing, Business & Management, Engineering, Hospitality and English. Established in the year 2000, the company has 40 branches nationwide. Degree is a comprehensive course which gives an in-depth understanding of the core concepts of computing, Subjects covered so far, Data Base Management, Networking, Programming, Professional Practice, Security, Software Development Life Cycle, Web Design and Development, Planning a Computing Project.

Diploma in Information Technology

Diploma in Information Technology (Foundation Certificate in higher Education) from Informatics Institute of Technology (IIT) Colombo, Sri Lanka, 2020 IIT was established in Colombo, Sri Lanka in 1990 as the first private higher education institute awarding reputed British degrees in the field of Information Communication Technology (ICT) and professional business. Diploma offers the opportunity for students to develop & increase the essential knowledge and skill levels to succeed at under graduate levels. Subjects includes Academic Skills in Higher education, mathematics for higher education, Information technology, Programming with python, working with data, Digital Circuits and Logic Design and Designing Software Solution

Diploma in hospitality management

Nest academy is a reputed hospitality management school that is registered with TVEC and City & Guilds to deliver vocational training. All programs have been designed with input from the industry and offer a blend of theoretical and practical training. Diploma is creating to manage hospitality industry with covering the subject International cookery/Pastry & Bakery, Food & Beverage, Front Office, travel &Tourism, Housekeeping, Marketing, Human Resource management, Information Technology, Vegetable carving and food hygiene.

GCE Ordinary Level

Customer Experience Specialist

14Floor,Colombo InnovationTower,SriLanka.Industry:BPO TASA Solutions Sdn Bhd, a Malaysian company that identifies, deploys and delivers realistic experience-based solutions to international brands It provides solutions for customer experience, user experience, supply chain experience and management experience requirements. • Obtain client information by attending inbound chats, interviewing clients & verifying information on system. • Updates job knowledge by studying new product descriptions, maintain and improve quality results by adhering KPI's. • Maintain case records and resolution detail on file. • Inform clients by explaining procedures, answering questions & providing information. • Accomplishes organization mission by completing related results as needed. • Checking all records to ensure they are within the requirements of the data protection act. • Contribute to team effort by accomplishing related results as needed. • Following up with customers on feedback for services provided.

Customer Experience Specialist.

Fonterra Co-operative Group Limited is a New Zealand multinational publicly traded dairy co-operative owned by New Zealand farmers. The company is responsible for approximately 30% of the world\'s dairy exports. • Effectively resolved a high volume of customer complaints related to food quality, service issues, and billing discrepancies • Implementing process improvements to prevent future complaints. • Maintained detailed records of customer interactions and resolutions, ensuring accurate tracking and reporting of complaint trends and outcomes. • Proactively followed up with customers to ensure satisfaction and build long-term relationships. • Provided training and guidance to new staff members on effective complaint handling techniques and customer service best practices. • Obtain client complaints by attending inbound calls. • Clarifying further updates with the client by out bond calls. • Reaching out with the complaint handling team for further solution and updates.

Customer Experience Specialist

Bellvantage , an outsourcing company delivering high performance business solutions and professional services with 90% dominance in outbound and inbound contact center outsourcing. offer contact center hosting, software development, software quality assurance and IT consulting. • Resolved customer complaints and inquiries related to order accuracy, delivery issues, food quality, and billing discrepancies. • Placing orders for the customers with the systems. • Noting the available products by the time of placing order. • Informing about the product promotions. • Handling patience complaints and passing it to the complaint team. • Placing booking for Doctor Channelings via the system. • Informing the Doctors the updates and modifications. • Coordinating with the other departments for any informations or updates.

Trainee Chef

Acropol is a restaurant provide variety of cuisine such as Arabic, Chinese, American and Italian. In service over 5 years with huge customer base. • Collaborated closely with other kitchen and service staff to identify and address recurring issues. • Implemented strict food safety and sanitation protocols in compliance with local health regulations. • Making Arabic cuisine for the customers. • Providing the foods to the waiters to serve the dish in timely manner. • Colleting food quality in order to serve better next time • Maintain the quantity amount to serve before run out of food and making sure to prepare.

Customer Experience Specialist (Amana Takaful)

Aegis is a global outsourcing and technology company committed to impacting clients business outcomes by focusing on enhancing customer experience across all touch points and channels. • Respond promptly and courteously to customer inquiries and complaints, demonstrating empathy and understanding to address their concerns. • Collecting accident informations at the time in order to send an assessor to the location and inspect. • Confirming with the team to proceed with the next step of the insurance. • Attending inbound inquiries of the insurance policy details and the complaints details. • Making out bond calls to collect more informations or clarification if needed. • Informing the client updates related to the insurance. • Explaining the insurance plans and the procedures to the clients. • Follow up with the client situation until it resolved during the accident.