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- Location:
- Sri Lanka
- Sector:
- Transportation and Logistics
- Profile Created:
- 2 years ago
Skills
Education
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GENERAL SIR JOHN KOTELAWALA DEFENCE UNIVERSITY,RATMALANA 2019 - 2021
Bachelor of Logistics Management (Specialised in Transportation Management)
GPA: 3.59 / 4.0
Experience
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COSCO Shipping Lines - Hayleys Advantis 2024 - Present
Executive - Export Cargo
Lead a team in managing and coordinating export shipments,ensuring strict compliance with international regulations and company policies.Enhanced customer satisfaction through proactive communication, leading to a 15% increase in positive customer feedback.Collaborated with cross-functional teams to streamline shipping processes, resulting in a 10% reduction in transit times. Trained and mentored new employees on company policies and customer service best practices, improving team efficiency and performance. Contributed to the team’s achievement of 3 Best Customer Service Shipping Agent awards from the Ceylon Association of Shipping Agents (CASA) for 2023-2024.
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COSCO Shipping Lines - Hayleys Advantis 2022 - 2024
Junior Executive - Export Cargo
Managed export customer service operations, handling inquiries, resolving issues, and ensuring timely shipment processing. Conducted regular follow-ups with clients to ensure high service quality and address any concerns, contributing to a 20% increase in repeat business. Assisted in the development and implementation of new customer service protocols, enhancing operational efficiency. Worked closely with logistics partners to optimize shipping routes and reduce costs, saving the company 8% in annual shipping expenses. Recognized as a key team member in achieving the Best Customer Service Shipping Agent awards from CASA.
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Commercial Bank of Ceylon PLC, Colombo, Sri Lanka
Intern
Handled customer service, transactions, account management, and supported daily banking operations to ensure a smooth customer experience.