Education
-
- 2020
The Fundamentals of Digital Marketing
-
- 2017
Certified Investment Management Accountant
Experience
-
Muve l Colombo, Sri Lanka 2024 - Present
Technical Trainer - Sales & Onboarding
As the senior-most employee in the department, I directly oversaw training initiatives across teams in both the UK and Sri Lanka, managing a workforce of 30 employees Developed and implemented tailored training plans that led to significant individual performance improvements Successfully increased the upsell rate of the premium product from 4% to 15% of total sales, contributing to the team achieving its highest sales figures to date under my leadership Designed hands-on training programs through multiple changes and certification levels. Provided feedback on training effectiveness and made recommendations for improvements or updates as needed. Conducted needs assessments to determine most effective training methods for different learning styles and audiences.
-
Muve l Colombo, Sri Lanka 2022 - 2024
Deputy Sales Manager - Sales & Onboarding
Led efforts to expand the company\'s client portfolio by acquiring new clients Developed and executed tailored digital strategies for prospective clients, ensuring alignment with their business goals Collaborated with cross-functional teams in Malaysia and Sri Lanka, including technology and development, to deliver solutions that met client requirements and expectations Conducted regular follow-ups with clients to maintain relationships and gather feedback. Streamlined business functions, advising partners on policies and operating procedures.
-
Muve l Colombo, Sri Lanka 2021 - 2022
Senior Associate - Sales & Onboarding
Chosen as a pilot project employee, consistently surpassing sales targets and driving the department\'s growth, which led to the recruitment of additional team members in Sri Lanka Developed and refined sales strategies, leveraging extensive legal industry expertise to meet client-specific needs and consistently boost monthly revenue Recognized as an Employee of the Year for 2021 and 2022 Promoted to Manager due to exceptional performance and leadership, further contributing to the success of the team.
-
Morpheus Digital Services l Colombo, Sri Lanka 2020 - 2021
Sales & Client Relationship Manager
Led efforts to expand the company\'s client portfolio by acquiring new clients Developed and executed tailored digital strategies for prospective clients, ensuring alignment with their business goals Collaborated with cross-functional teams in Malaysia and Sri Lanka, including technology and development, to deliver solutions that met client requirements and expectations Conducted regular follow-ups with clients to maintain relationships and gather feedback. Streamlined business functions, advising partners on policies and operating procedures.
-
Oyo l Galle, Sri Lanka 2019 - 2020
Business Development Manager
Recruited new hotel partners in the Southern Province of Sri Lanka for the OYO brand, ensuring adherence to quality standards For hotels not meeting these standards, collaborated with owners to identify and implement investment opportunities Managed daily operational issues on booking platforms, ensuring smooth processes Maintained strong, long-term relationships with hotel owners to minimize churn and maximize business retention Oversaw development of customer service protocols to enhance client retention.
-
Holborn Assets LLC l Colombo, Sri Lanka 2016 - 2018
Head of Quality Assurance & Training
Joined as a Senior Researcher and progressed to lead the Training and Quality Assurance team Oversaw the quality control of all leads provided to Wealth Managers in the UK and Dubai Developed and implemented personalized \'On-the-Job\' training programs for a team of 35, fostering continuous improvement Crafted lead scripts and provided closing support to ensure optimal team performance Successfully guided the team in meeting and exceeding targets set by senior management Implemented corrective and preventive action (CAPA) systems to address non-conformities effectively.
-
Avery Dennison l Biyagama, Sri Lanka 2014 - 2016
Customer Service Sales Specialist
Accountable for meeting sales targets through comprehensive market analysis, identifying high-potential customers, and presenting customized proposals Built and nurtured strong client relationships to drive ongoing business opportunities and revenue growth Developed up-selling and cross-selling strategies, increasing sales performance. Processed paperwork to complete new account setups and account closures.