About Me
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Gender Male
Core Competencies
Education
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Bachelor of Software Engineering (2019 - Present) The Open University of Sri Lanka
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Diploma in Business Management (2022 - 2023) Esoft Metro Campus
Work & Experience
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GTS Ventures Pvt Ltd – Colombo, Sri Lanka (2024 - 2024 ) Sales Executive
Managed client accounts and served as the primary point of contact for service-related queries. Communicated effectively with clients to clarify tasks and provide updates on deliverables. Addressed client concerns and complaints, ensuring swift resolution and client satisfaction. Coordinated with internal teams to meet client requirements within deadlines.
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Hatton National Bank PLC – Colombo, Sri Lanka (2023 - 2024 ) Customer Engagement Executive
Handled inbound and outbound calls, resolving customer inquiries and complaints efficiently. Maintained accurate records of customer interactions and supported cross-functional teams. Demonstrated excellent communication skills while building positive client relationships.
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Commercial Bank – Colombo, Sri Lanka (2022 - 2023 ) Customer Service Executive
Delivered exceptional customer service by addressing inquiries and resolving issues promptly. Coordinated with internal teams to expedite service delivery and maintain client satisfaction.
