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  • Location:
  • Sri Lanka
  • Sector:
  • Banking and Finance
  • Profile Created:
  • 1 year ago

Skills

Communication Conflict Resolution & Problem-Solving Creative Writing & Storytelling Leadership & People Management

Education

Experience

  • MCB International Banking Group 2025 - Present

    Customer Services Officer

    Processed trade -related banking transaction in line with bank policies Managed daily banking operations with accuracy and efficiency. resolved customers inquiries and compliants promptly maintained accurate recoards and regulatory compliance

  • Public Bank Berhad 2022 - Present

    Senior Banking Assistant - Operations Department

    Managing daily banking operations, ensuring compliance with regulatory standards and organizational policies. Monitoring reconciling transactions to maintain accurate financial records and reports. Supervising account management processes, including account openings, closures, and maintenance.

  • Nations Trust Bank 2021 - 2022

    Telemarketing Agent - Recoveries Department

    Managed Credit card related inquiries and disputes. Implemented recovery strategies for delinquent accounts. Handled customer complaints efficiently.

  • Nations Trust Bank - 2021

    Intern

    Managed Credit card related inquiries and disputes Implemented recovery strategies for delinquent accounts Handled customer complaints efficiently

Languages

Sinhala
Proficient
English
Intermediate
 
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