Education
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Association of Accounting Technicians of Sri Lanka (AATSL)
Foundation & Intermediate Levels
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Chartered Institute of Marketing
Level 6 Award in Strategic Marketing
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Chartered Institute of Marketing
Level 4 Professional Certificate in Marketing
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Zahira College Colombo
G.C.E Ordinary Levels & Advanced Levels (Sri Lanka)
Experience
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Chartered Institute for Securities and Investments 2020 - 2022
Assistant Manager, Client Service Operations|
Successfully managed the operations team and ensured completion of all support requests, Support the UK, UAE and Asia Pacific branches with order processing, Report to senior management on support operations, Process and resolve customer inquiries and issues, Feed candidate and examination data onto CRM systems and process related orders, Compile reports on examination centres and related costs to be provided to Finance, Calculate and approve discounts and refunds on the system.
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InEight - A subsidiary of Kiewit Corporation USA 2019 - 2020
Product Support Executive
Provide seamless support experience to clients with 4 key products of InEight (Document/Plan/Progress/Estimate) Simulate issues in the software and find resolutions to be communicated to clients, Escalate issues to the development team when necessary and communicate resolutions back to clients, Test products for issues/bugs and escalate to development team when necessary, Provide new employees with training and mentoring in both product and customer service skills.
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Client Services Operations 2014 - 2016
Operations Executive
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Amana Bank PLC 2012 - 2014
Junior Executive Assistant