Education
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Sri Lanka Institute of Marketing
Diploma in Marketing & Business Administration
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Institute of Industrial Techno-Management
Certification in Store Management
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Asian Computer Education
Diploma in Digital Press Printing
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Asian Computer Education Center
Certification in MS Office
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Vivekananda College Colombo 2007
GCE A/Ls
Commerce Stream (3Cs, 1S)
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Vivekananda College Colombo 2005
GCE O/Ls
(1A, 2Bs, 6Cs, 1S)
Experience
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Odel PLC, Softlogic Holdings 2018 - Present
Store Manager
Providing training to improve skills of staff which increases overall customer experience in the store Undertaking the sole ownership of brand promotion and ensuring all marketing material adhered to company marketing and campaign guidelines Facilitating all methods and processes for team to achieve KPIs in sales and customer satisfaction Making sure all staff members adhere to company policies and procedures and act in good faith which resembles company’s passion for superior customer service Being accountable for payroll administration and handling all concerns
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The Factory Outlet Private Limited (Galle & Kzone Ja-ela) 2017 - 2018
Assistant Branch Manager
Maintained excellent rapport with customers to identify potential sales opportunities and improve sales numbers in the branch Maintained company inventory and making sure all merchandise and services are available accordingly Made sure store maintains a safe and clean environment to provide best services to customers and staff members Ensured staff adhered to all policies laid down by management and all quality standards are met
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Landmark International (Riyadh, Saudi Arabia) 2012 - 2016
Assistant Store Manager
Maintained excellent rapport with customers to identify potential sales opportunities and improve sales numbers in the branch Maintained company Ensured staff adhered to all policies laid down by management and all quality standards are met Made sure store maintains a safe and clean environment to provide best services to customers and staff members
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Orange Electric, OREL Solutions (Colombo 2010 - 2012
Supervisor
Achieved all sales goals and profit margins Fulfilled all needs of customers and provided excellent customer service to ensure customer satisfactory Identified sales requirements of the company and helped achieving set targets monthly, quarterly, and yearly basis