Education
-
Willesden College International 2014
Edexcel Advanced Subsidiary Level
-
Sussex College 2012
G.C.E. Ordinary Level
-
AAT Sri Lanka 2012
Higher National Diploma in Business
Experience
-
Vogue Jewellers (Pvt) Ltd | Sri Lanka
Senior Executive
Handled customer complaints and conducted background investigations. Managed Google and Tripadvisor for brand presence. Analyzed customer patterns to improve product strategies. Assisted sales to boost revenue and service ratings. Maintain customer satisfaction levels in the organization & minimize service lapses.
-
Durdans Hospital PLC
Public Relations Executive
Responded to patient queries/complaints and resolved service issues. Managed VIP/corporate clients and monitored activities in google platform. Monitored & ensured team alignment with established overall service standards.
-
Sharaf Shipping LLC
Communication Executive
Coordinated vessel operations and documentation. Processed crew OKTB and NOC documentation via UAE portals. Issued delivery orders and daily operation reports.
