Education
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Good Shepherd Convent Colombo
Advanced Level
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Ardent City Campus
Diploma in English and IT
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Cardiff Metropolitan University
B.A in English and Literature
Experience
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Ardent Immigration Inc - Present
Head Of Department ( Education ) and Consultant
Assessed client eligibility for various immigration programs based on qualifications and goals. Provided expert advice on visa options, immigration laws, and regulatory updates. Assisted clients in preparing, reviewing, and submitting accurate visa applications. Ensured compliance with immigration requirements by meticulously reviewing documentation. Prepared clients for visa interviews through mock sessions and tailored guidance. Maintained updated knowledge of immigration policies and processes for multiple countries. Monitored application progress and communicated updates to clients. Delivered exceptional customer service, addressing client concerns with professionalism and efficiency.
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Australian Migration Center
Receptionist
Serve visitors by greeting, welcoming, and directing them appropriately. Notify relevant employees when visitors arrive. Keep an eye on security and telecommunications systems. Answer visitors’ questions, calls, and emails, and provide them with the relevant information. Maintain visitor, employee, and department directories and logs. Follow security procedures, such as monitoring the logbook and issuing visitor badges. Organize the reception area while complying with office procedures, rules, and regulations. Arrange meetings, schedules, and travel accommodations
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Customer service representative
Customer service representative
Baggage Handling: Tag and check baggage, ensuring proper weight and compliance with security regulations. Boarding: Assist passengers with the boarding process, including verifying tickets and travel documents, managing boarding queues, and ensuring timely departures. Communication: Effectively communicate flight information, gate changes, delays, and other relevant updates to passengers. Payment Processing: Collect payments for excess baggage fees, ticket upgrades, and other charges, providing accurate receipts. Safety Compliance: Maintain a thorough understanding of safety and security regulations and ensure their implementation during passenger interactions. Problem Resolution: Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management as needed.