Education
-
Management and Science University
Bachelors in International Business Management
-
Management and Science Institute
Diploma in Business Management
-
St. Peter\'s College
GCE Advanced Level
-
St. Peter\'s College
GCE Ordinary Level
Experience
-
London Stock Exchange Group/ - Present
EXECUTIVE, CREDIT CONTROL
Reduced 90+ days debt by 97.12% annually, with quarterly reductions exceeding 83% through proactive follow-ups and account reconciliation. Monitored aging reports and contacted clients to ensure timely collections of overdue invoices. Resolved client disputes efficiently in collaboration with Finance Operations and Sales teams. Performed reconciliations for unallocated payments, maintaining accurate records and compliance. Supported the Group Credit Control Manager with strategic initiatives and ad-hoc requests. Developed strategies to align collections with global objectives, ensuring consistency.
-
HSBC GSC COLOMBO
CUSTOMER SERVICE EXECUTIVE
Investigated onboarding irregularities with Financial Crime Threat Mitigation (FCTM) and Financial Crime Risk (FCR). Conducted credit analysis and pre-credit evaluations using CRIB reports and recommended credit limits. Optimized credit control processes to improve cost-efficiency and service quality. Delivered training on product knowledge, credit control, compliance, and fraud risk mitigation. Prepared Management Information (MI) reports to aid strategic decision-making.
-
JAVA LOUNGE
CUSTOMER SERVICE EXECUTIVE
Provided efficient service during busy periods, ensuring high customer satisfaction. Utilized upselling techniques to promote products and increase sales. Gained expertise in machine maintenance and troubleshooting to ensure operational efficiency.