Higher National Diploma - Computing & Software Engineering ( - Present) Asian institute of business and technology

Strong understanding of software development lifecycle and version control (Git). Applied problem-solving skills to optimize performance in various projects. Learned software engineering principles including requirement analysis, system design, and testing methodologies to ensure robust software solutions. Gained expertise in database management systems and data structures to efficiently organize and manipulate data. Studied algorithms and computational theory to enhance problem-solving and coding efficiency.

Information Technology Diploma () Edith Cowan

Acquired foundational knowledge in computer hardware, software, and network systems essential for IT infrastructure support. Studied database design and management to maintain accurate customer records and improve data retrieval efficiency in support roles. Explored fundamentals of web technologies, including HTML, CSS, and basic web development, to understand digital platforms and customer-facing interfaces. Gained hands-on experience with troubleshooting hardware and software issues, enhancing technical support capabilities for customer care.

Advance Level - Combined Maths () St.Anthony’s Collage Kandy

Studied advanced topics such as matrices, vectors, and 3D geometry, providing a foundation for data analysis and spatial reasoning. Developed strong analytical skills through complex problem solving involving algebra, calculus, and trigonometry.

FBC Asia Pacific Lanka ( - Present ) Customer Relations Associate

Managed inbound calls, emails, and web chats for clients, ensuring fast, efficient, and accurate responses. Resolved customer queries and complaints by troubleshooting technical and service issues, ensuring satisfaction. Complied with call center standards and policies, consistently delivering high-quality service in a timely manner. Exceeding service targets, maintained a record of zero errors and high customer satisfaction throughout tenure. Key Skills: Teamwork, Customer Service, Effective Communication, Problem Solving, Time Management.

Vsoft Technologies, London Area, United Kingdom ( ) Junior Software Engineer

Developed full-stack software solutions utilizing HTML, CSS, JavaScript, React, and Python, enhancing both functionality and performance. Collaborated with cross-functional teams to integrate software seamlessly with existing systems, ensuring consistent brand alignment. Provided technical support for network and software issues, ensuring quick resolutions and minimal disruption to operations. Assisted in debugging and troubleshooting software applications to improve overall system

Freelance ( ) Developed full-stack software solutions utilizing HTML, CSS, JavaScript, React, and Python, enhancing both functionality and performance. Collaborated with cross-functional teams to integrate software seamlessly with existing systems, ensuring consistent brand alignment. Provided technical support for network and software issues, ensuring quick resolutions and minimal disruption to operations. Assisted in debugging and troubleshooting software applications to improve overall system

Created visually compelling content to enhance user engagement and improve content readability. Researched industry trends to generate original, relevant content ideas tailored to target audiences. Collaborated with cross-functional teams to ensure content aligned with brand messaging and marketing goals. Managed multiple projects simultaneously, consistently meeting tight deadlines while delivering high-quality content. Developed engaging content for social media platforms, driving higher audience engagement and conversions.