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Customer Delivery Analyst
- Location:
- Sri Lanka
- Sector:
- Customer Services
- Profile Created:
- 2 months ago
Education
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Saegis Campus, Sri Lanka 2023 - Present
Higher National Diploma in Computer Science
Specialization in Software Engineering Software Architecture: Design patterns, system structures, and product management metrics. Database Infrastructures: Relational structure optimization and distributed NoSQL (MongoDB) deployment. Data Visualization: Dashboard orchestration utilizing enterprise Tableau and Power BI suites.
Experience
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Velou 2025 - Present
Customer Delivery Analyst
Direct the post-sale delivery ecosystem for AI-driven data products, ensuring precise semantic mapping of deliverables to client-side schemas. Monitor integration performance analytics proactively to isolate anomalies early, leveraging Jira and Linear to coordinate sprint tickets and minimize client-side technical blockers. Serve as the primary technical consultant, translating complex enterprise customer feedback into actionable production specifications for internal engineering and data science teams.
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Velou 2024 - 2025
Customer Success Analyst
Optimized visual search models leveraging advanced computer vision (CV) frameworks, maximizing localized image search accuracy for global consumer cohorts. Enforced rigorous data verification standardizations across automated catalog tagging tools, structural metadata extraction engines, and product recommendation layers. Analyzed real-world user interaction behavior data to isolate core system bugs, tracking system updates within Jira project backlogs to continuously accelerate resolution lifecycles. Collaborated directly with core AI and Data Science units to iteratively refine production-grade computer vision models.
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Velou 2021 - 2023
Data Excellence Analyst
Architected scalable data validation algorithms and customized database cleansing scripts, dropping data structural error rates across master data pipelines using relational SQL and MongoDB. Pioneered and deployed a unified asset cataloging infrastructure, substantially improving internal accessibility metrics while maintaining complete dataset structural integrity. Leveraged modern business intelligence (BI) frameworks to plot high-level strategic trends for executive performance reviews and planning operations.
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Velou 2020 - 2021
Associate Data Excellence Analyst
Wrote complex relational SQL scripts and structured NoSQL commands to isolate, filter, and extract data pools across production databases. Audited transactional system logs on a daily basis to reconcile operational records mismatches and satisfy strict internal quality compliance thresholds. Assisted senior system infrastructure analysts in delivering data for weekly database throughput reports and real- time operational dashboard updates.