University of Northampton, United Kingdom - 2023

Master of Business Administration (General)

Postgraduate Institute of Management (PIM) - 2023

Diploma in Leadership Development & Branch Management

Human Resource Management Institute - 2022

BTEC Executive Dip (Strategy & Innovation)

NDB Bank, Ja Ela Branch 2023 - Present

Branch Manager

Develop and implement strategic and operational plans to meet business KPIs across all segments. Lead and manage branch staff to deliver exceptional customer service while ensuring profitability. Drive aggressive business acquisition through targeted sales strategies and customer engagement. Ensure compliance with regulatory requirements and internal policies to minimize financial risk. Oversee all aspects of daily branch operations for efficient service delivery. Mentor, motivate, and manage branch staff toward achieving performance targets. Key Achievements: Awarded Best Branch – North Western Region at the NDB Retail Banking Awards 2024. Won Best Branch – Cluster B at the NDB & AIA Bancassurance Awards 2024. Successfully upgraded Ja Ela Branch from B Grade to A Grade in 2024. Achieved 2nd Runner-Up – Top Introducer Branch Manager at Banca Awards 2024. Secured high-value CASA relationships through POS terminals, supplier finance, and IPG solutions. Attracted and retained high-volume trade customers, increasing commission,

NDB Bank, Chilaw Branch 2019 - 2023

Branch Manager

Formulate and execute strategic and operational initiatives to achieve key business performance indicators across all segments. Provide strong leadership and direction to branch staff, ensuring excellence in customer service and sustained profitability. Drive business growth through proactive sales strategies, market penetration, and client engagement. Uphold full compliance with regulatory standards and internal policies to effectively manage financial and operational risks. Supervise end-to-end branch operations to ensure seamless, efficient, and customer-centric service delivery. Inspire, develop, and lead branch teams to consistently meet and exceed performance and business objectives. Key Achievements: Elevated branch grading from D to A Grade between 2020 and 2023. Awarded Best Trade/Business Banking Income Branch – North Western Region, 2022. Recognized as a 10Mn Club Branch at the NDB & AIA Bancassurance Awards (2022 & 2023). Achieved 1st Runner-Up – Highest Value Generation Branch at Banca Awards 2022 & 2023. Expanded high-value trade and CASA customer base through strategic acquisition efforts.

NDB Bank, Kurunegala Branch / Chilaw Branch / Wattala Branch 2011 - 2019

Executive / SME Credit Officer

Acquired new SME clients to grow portfolios, increase fee/net interest income, and optimize product mix. Addressed and resolved client queries to enhance satisfaction and service delivery. Managed existing client portfolios and built long-term, profitable relationships. Promoted cross-selling opportunities to maximize revenue potential. Supported branch managers and business banking teams in achieving business targets. Collaborated with internal departments to structure and deliver tailored SME solutions. Key Achievements: Contributed to Best Branch Award – Kurunegala, 2012. Helped secure Best SME Branch – Kurunegala, 2014. Recovered significant non-performing loans across assigned branches. Successfully grew SME portfolios across multiple regions. Consistently leveraged cross-selling opportunities to enhance client value.

Pan Asia Bank PLC, Wennappuwa Branch 2007 - 2011

Senoir Banking Associate

Handled front-line customer service, teller operations, and cash management. Processed and maintained credit documentation and facilitated pawning services.

Pan Asia Bank PLC, Wennappuwa Branch 2006 - 2007

Banking Associate

Provided customer service support, managed teller and cash functions. Prepared credit documents and processed pawning transactions.