Anglia Ruskin University, United Kingdom (Through Oxford College of Business) - Present

MBA in Project Management and Artificial Intelligence

University of Colombo

Master of Information Systems Management

Kingston University

Bachelor of Science (Hons) in Cyber Security and Digital Forensics

London Metropolitan University

Higher National Diploma in Network Engineering

HCL Technologies Lanka 2021 - Present

Operational Engineer

SAP Project | Operational Engineer & Team Lead Lead operational oversight activities for a team of 30 professionals supporting enterprise SAP operations and service delivery. Utilize ServiceNow, PuTTY, and SAP Monitoring Dashboards to monitor system health, manage operational incidents, and ensure service continuity. Coordinate task allocation, performance monitoring, escalation management, and governance activities to maintain SLA compliance. Collaborate with technical teams, business stakeholders, and management to resolve operational risks and improve service performance. Prepare operational reports, performance metrics, and status updates to support management decision-making. Drive continuous improvement initiatives by identifying process gaps and recommending operational enhancements.

HCL Technologies Lanka 2023 - 2024

Operational Engineer

IKEA Project | Global Administrator Managed global infrastructure administration and operational support activities for business-critical services across multiple regions. Utilized ServiceNow to manage incidents, service requests, access management, and change requests while ensuring compliance with service-level agreements. Coordinated with cross-functional teams to support infrastructure initiatives, operational improvements, and service delivery objectives. Assisted in governance, compliance, and reporting activities to improve operational visibility and customer satisfaction. Contributed to process optimization initiatives that enhanced efficiency and reduced operational bottlenecks.

HCL Technologies Lanka 2021 - 2023

Operational Engineer

PepsiCo Project | Backup Administrator & Team Lead December 2021 – January 2023 Managed enterprise backup and recovery operations using Veeam Backup & Replication, Veritas NetBackup, Rubrik, and VSR technologies. Led an internal team of 25 engineers within a 50-member project team to achieve operational targets and service delivery objectives. Coordinated workload planning, incident management, and operational reporting to ensure business continuity requirements were consistently met. Monitored backup performance, recovery readiness, and compliance standards across enterprise environments. Collaborated with infrastructure teams and stakeholders to strengthen disaster recovery capabilities and improve operational reliability. Supported continuous improvement initiatives that enhanced backup success rates and service efficiency.