DIPLOMA IN COMPUTER SCIENCE

DIPLOMA IN ELECTRICAL & ELECTRONICS ENGINEERING

CERTIFICATE IN ENGLISH

CERTIFICATE IN BANKING & FINANCE

G.C.E. ADVANCED & ORDINARY LEVEL EXAMINATIONS

TRAIN AMBASSADOR

Delivered exceptional customer service to ensure a positive passenger experience and high levels of satisfaction. Managed passenger inquiries and provided solutions to maintain customer trust and loyalty. Utilized safety-critical communication protocols to ensure seamless operations and compliance with safety regulations. Conducted train rescues and evacuations, adhering to safety standards and procedures. Performed train coupling and uncoupling tasks with precision to maintain operational efficiency. Managed PSD (Platform Screen Door) operations to enhance passenger safety and streamline boarding processes. Identified and rectified train faults promptly to minimize disruptions. Reported and documented faults and incidents accurately to facilitate timely resolution. Implemented incident management strategies to address operational issues effectively. Maintained and adhered to time schedules to ensure punctuality and operational continuity. Prepared and managed documentation related to operations, incidents, and maintenance activities. Ensured the safety and security of passengers throughout their journey. Coordinated passenger services to enhance their overall travel experience.

ASSISTANT MANAGER RECOVERIES & CLIENT ACCOUNTS

Consistently achieved monthly revenue targets of 1000 million, as set by senior management, demonstrating exceptional performance and commitment to organizational goals. Managed & oversee all customer complaints & inquiries professionally according to the company procedures. Controled total recoveries and back office operations at the high value real estate project of the company. Prepared and submitted daily/ weekly/ monthly recovery reports & forecasts to the top level management. Assisted in providing a deed of transfer, supplementary, addendum, cancellation & sales & purchase agreement consents to legal department. Monitored collection reports on a weekly basis.

SENIOR CLIENT ACCOUNT EXECUTIVE

Followed up on the receivables, payments and collection/ recovery targets. Accept payments from the clients and issued system-generated receipts. Coordinated 20+ clients per day via telephone and emails and solved customer matters.

CHIEF OPERATING OFFICER

Performed strategic marketing initiatives and directly involved event planning activities. Conducted digital marketing campaigns to acquire more sales and visited the client to market sales packages. Responded and replied to customer inquiries via email and maintained 10,000+ customers\' databases.

CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE - STATION AGENT

Monitored and maintained station operational status to ensure the safety and comfort of the passenger movement. Reconciled station revenue & updated the cash collection in the station. Handled all customer complaints and rendered all possible assistance. Authorised to work at the station for third parties. (Contractors, Retailers) Updated all the activities in the station (Faults, Station Hand over, Events.)

FUND ADMINISTRATOR ACCOUNTING & VALUATION

CUSTOMER SERVICE EXECUTIVE