Loyola Institute of Business Administration, Chennai, India

Diploma in Hospitality & Business Operations Management

Indian Institute of Logistics (IIL), Chennai, India

Diploma in Supply Chain Management

Sri Lanka Telecom Training Centre, Colombo 01, Sri Lanka

Diploma in Telecommunication & Electronics Engineering (City & Guilds UK)

Jo-Neth Studio, Colombo 08, Sri Lanka

Diploma in Media, Television & Film Production

St. Joseph\'s College, Colombo 10, Sri Lanka

G. C. E. Advanced Level

St. Joseph\'s College, Colombo 10, Sri Lanka

G. C. E. Ordinary Level

FitsAir 2025

Manager Airport Operations & Acting Head of Ground Operations

Initially joined as Manager – Catering Operations and was promoted to Manager Airport Operations Coordination with all other departments & authorities to ensure smooth daily operations Conducted staff training and development programs to improve operational efficiency and service quality Ensured compliance with aviation safety standards, airport procedures and regulatory requirements Focused on delivering exceptional customer service and ensuring high levels of customer satisfaction Managed sales activities including ticketing, excess baggage, class/date changes, meals, beverages and duty-free items Maintaining passenger handling service levels & terminal management operations Managed staff scheduling, rostering, performance evaluation and operational coordination for shift strength Maintained effective stakeholder coordination, vendor management with internal and external parties Oversee administrative functions, budgeting, office maintenance, Power / IT systems, vehicles and utilities Provided leadership, guidance and supervision to operational staff and teams

Arkia Israeli Airlines 2023 - 2025

Airport Operations Duty Manager

Managed end-to-end operational activities across multiple service areas Led internal teams and external service providers to ensure smooth operations Managed vendor SLA performance and operational compliance Coordinated with regulatory authorities including CAA, AASL, UL, Immigration and Customs Managed operational reports, billing, invoices and documentation Led office setup initiatives and process standardization improvements Handled operational disruptions and customer escalations

TWS Lanka (Pvt) Ltd 2019 - 2023

Manager – Operations & Energy Solutions

Initially joined as Product & CRM Assistant Manager and subsequently promoted to Manager – Energy Solutions. Managed customer inquiries, complaints, technical issues and feedback, ensuring high levels of customer satisfaction and service excellence. Served as Brand Manager for MIDAC products and energy solutions, overseeing brand coordination, customer engagement and support activities. Collaborated closely with the sales team on quotations, invoicing and order processing including customer coordination. Demonstrated strong expertise in Material Handling Equipment (MHE), warehouse solutions and related operational services. Managed and expanded the existing customer portfolio by maintaining strong client relationships and identifying new business opportunities. Supervised service operations and workshop activities, including spare parts management, GRN processing, dispatch coordination and service scheduling. Prioritized customer service requirements based on profitability, operational efficiency and business impact. Promoted products, services and value-added solutions to drive revenue growth and enhance customer retention. Worked closely with clients in the warehousing, FMCG, pharmaceutical, apparel and clothing sectors, coordinating with procurement and supply chain teams to support operational and service requirements.

Emirates 2008 - 2019

Senior Airport Services Executive / Duty Officer

Served as Acting Duty Officer (2015–2019), overseeing daily airport operations and ensuring smooth service delivery Managed Baggage Services and Arrivals department as Department In-Charge for 4 years (2010–2014) Performed basic load control functions, including pre-flight preparation and post-flight operational procedures Handled customer inquiries, complaints, feedback and service-related issues, ensuring customer satisfaction Supervised Check-in, Departures, Arrivals, Boarding Gates and Ramp operations to ensure on-time performance Carried out administrative and back-office functions to support daily operational requirements Managed the Emirates Frequent Flyer Tier Program operations in Sri Lanka as Department In-Charge for 3 years Ticketing & Reservations - excess baggage, class changes, date changes, onboard meals and ancillary services Supervised First and Business Class Lounge Operations, ensuring premium service standards Supervised both in-house employees and third-party service providers across multiple operational areas