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Industrial Engineering Services 2026 - Present

Senior Secretary cum HR Administrator

Manage correspondence, scheduling, meetings, documentation and confidential records. Prepare reports, record minutes, maintain filing systems, coordinate staff communications. Handle telephone and email communication while ensuring smooth coordination between management and employees. Assist with recruitment, onboarding, employee record maintenance, attendance, and HR administrative functions Provide overall secretarial, HR, and office administrative support to the Management while coordinating daily office operations on a part-time basis.

Mobitel Pvt Ltd. 2015 - 2026

Executive Secretarial & Administrative Functions

Manage overall office administration and coordination, ensuring seamless day-to-day operations and efficient service delivery across the division. Oversee and maintain all internal and external correspondences, ensuring accuracy, confidentiality, and easy access to information when required. Provide direct executive support to the Head of HR, including data verification, document preparation, and follow-up on correspondences and key deliverables. Organize and attend departmental and inter-divisional meetings, prepare agendas, record minutes, and ensure timely circulation of action points to relevant stakeholders and the management followed by regular follow-ups to ensure timely completion. Coordinate divisional events, meetings, and other activities, handling scheduling, logistics, and communication with cross-functional teams. Handle divisional petty cash and monitor administrative budgets, ensuring compliance with company policies and accurate record-keeping. Maintain adequate stock of stationery, supplies, and office logistics, ensuring timely replenishment and smooth operational flow. Support general HR and administrative functions by preparing reports, maintaining databases, and handling confidential documents with discretion. Perform additional executive and administrative duties as assigned to support the smooth functioning of the division. HR Operational Functions Handling Employee Correspondence & Documentation - Draft and manage correspondence and letters, such as employment confirmation, salary confirmation and verification, and personal travel letters, based on employee requests for both internal and external parties. Draft and process Memos as and when required. Act as custodian of employee personal files and registries, ensuring proper management, maintenance, and strict confidentiality. Supervise direct reports, monitor attendance, and manage overtime payments, ensuring timely and accurate processing. Verify staff data across the organization to facilitate the annual staff outing allowance and ensure timely submission to the Payroll Team for processing. Review and validate the data submitted by each division, and forward the finalized budget details to the Finance Division for the release of divisional allowances for physical annual trips. Provide guidance on eligibility criteria and address employee concerns in alignment with company policy. Hands-on experience in both ERP (Oracle) and hSenid systems. Verify the data of newly recruited employees by reviewing system entries and ensuring the accuracy of personal files while maintaining confidentiality. Validate educational qualifications for all staff members upon update in the systems. Create and maintain employee profiles, assign work schedules, and validate job titles and grades within the ERP (Oracle) and hSenid systems. Update and maintain the system for processes including maternity leave, employee terminations, pending leave approvals, and timecard amendments. Manage updates related to unauthorized absences, unmarked attendance, vacation of posts, and leave balance procedures for terminated employees. Handling off boarding process including exit clearance, final payments, gratuity and leave encashment calculations and issuance of service letter. Assist in preparing and tracking HR-related budgets. Assist in recruitment process, including sourcing candidates, screening applications, scheduling interviews, and coordinating with hiring managers to ensure timely selection. Assist in employee onboarding and induction to ensure a smooth transition while maintaining accurate recruitment records. Assist in Identify training needs , coordinating training sessions and preparing annual training calendars and budgets in coordination with department heads. Evaluate training effectiveness through feedback forms, assessments, and post-training performance reviews. Assist in sourcing and liaising with external training providers and consultants for specialized programs while maintaining and updating employee training records in HR systems. Possess fair knowledge in handling EPF and ETF processes in compliance with statutory regulations. Facilitating employees’ requests for business cards and company rubber stamps by verifying employee data and ensuring that accurate information was included in the final output, while guiding the Administration – Facilities Management team in the process according to the company policies. HR Automations - Collaborated with the internal IT division to develop and implement automation processes for Employment Confirmation Letters, Private Travel Visa Letters, Service Letters, Business Cards, Rubber Stamps, and Bereavement Support Claims, ensuring efficiency, accuracy, and significant time savings. Drafting of HR policies within my functional scope and coordinated with HR team members to ensure timely progress and implementation of other policy areas. Represent the company at labour tribunals and industrial courts, attending hearings in coordination with the company’s legal representative. Assist in managing employee grievances, supporting investigations, documenting concerns, and facilitating fair and timely resolution in accordance with HR policies. Staff Welfare and Engagement Prepare yearly welfare calendar for management approval. Maintain accurate records of welfare activities, feedback, and outcomes, ensuring confidentiality and privacy compliance. Manage and implement welfare initiatives to foster a positive work environment and enhance employee engagement. Promote work-life balance through activities that support a collaborative and supportive workplace culture. Newly executed welfare schemes, “Staff felicitation on retirement” and “Bereavement Support claim” providing timely and meaningful support to employees and their families, positively impacting staff morale and trust in HR processes. Ensure timely management and disbursement of all welfare-related communications and funds, maintaining 100% accuracy throughout the process. Coordinate and manage staff holiday bungalow reservations and SLT staff packages, ensuring smooth execution and enhanced employee convenience and satisfaction. Process staff allowances for death-related payments for employees or their immediate family members. Ensured sensitive payments were processed accurately and promptly, demonstrating empathy and reliability. Developed and maintaining the Employee Assistance Programs (EAP), including in-house doctors and in-house psychologists. Established a robust EAP that supported employee wellbeing, mental health, and work-life balance. Organized and led various welfare and employee engagement events, including Banking Day, Wellness Day in collaboration with renowned hospitals and service providers, International Women's Day, and Children's Day celebrations and many other in-house promotional programs for staff. Successfully executed high-impact engagement events that boosted employee participation, morale, and overall workplace culture.

Senok Trade Combine (Pvt) Ltd. 2014 - 2015

Secretary (Sales & Marketing Department)

Ensured timely and accurate communication through efficient management of correspondence, emails, documentation, calendar, meetings, and travel schedules of the Director and Assistant General Manager of the Sales & Marketing Department, ensuring smooth coordination and operational efficiency. Successfully prepared and submitted tender documents for local tenders as well as tenders of Maldives, Kenya & Uganda. Generated accurate quotations and Proforma Invoices (Local Quotations and Invoices as well as quotations and Invoices for Maldives , Kenya and Uganda) Prepared Purchase orders and arrange LC application for import purposes. Effectively liaised with foreign suppliers with regard to the Local and foreign business. Liaised with staff in other departments and with external contacts. Oversaw all aspects of general / administration office coordination including key tasks of transcribe, compile meeting minutes, Ordering and maintaining stationery and equipment etc. Implemented systematic maintenance of file & correspondences related to sales division. Handled incoming correspondence and reports, screening the items that can be handled independently, and forwarding the rest to management and staff. Maintained and managed confidential documents for the division with strict adherence to privacy and data protection standards.

Unilever Sri Lanka 2008 - 2014

Helpdesk Support Secretary

Coordinating with IT department members/ employees/ suppliers/ vendors and Unilever regional team in India, Singapore and UK to resolve and attend to IT related requests/ issues. Logging & following up users’ requests / IT issues, using client based and web based applications till the issue /request is completed. Provided secretarial and administrative support to IT Department - handling telephone calls/ emails/ mail system/ filing system. Provided an efficient customer service within the SLA (Service Level Agreement) set by Unilever regional team.

Data Management Systems Ltd 2006 - 2008

Junior Secretary – Engineering Department

Provided secretarial and administrative support to Engineering Department: handling telephone calls/ emails/ mail system/petty cash/ filing system, Transcribed and distributed minutes of meetings, monitor attendance, monitor vehicle running charts of drivers. Coordinated with admin dept to schedule exams for new candidates and invigilated the exam center. Coordinated with IT engineers in the department to attend to sites visits and repairs of IT equipment. Prepared and modified documents such as invoices, reports, memos, letters and agreements using MS word, Excel, PowerPoint etc. Assisted with the inventory of supplies and equipment and ordered supplies as necessary. Screened CVs and fed the data to the database. Performed general clerical duties that included bookkeeping, copying, faxing, mailing and filing.

Sera Vroom Investments (Pvt) Ltd. 2005 - 2006

Secretary

Provided general secretarial and administrative support to Chairman: handling telephone calls/ emails/ mail system/petty cash/ filing system. Transcribed and distributed minutes of meetings. Reviewing of current accounts of loan section, handled the loan system and follow up with recovery officers. Prepared and modified documents such as reports, memos, letters using MS word, Excel, PowerPoint etc. Assisted with the inventory of supplies and equipment and ordered supplies as necessary. Performed general clerical duties that included bookkeeping, copying, faxing, mailing and filing.

Bank of Ceylon 2004 - 2005

Trainee Secretary

Provided secretarial and administrative support: handling telephone calls/ mail system/ filing system. Prepared and modified documents such as memos, letters and loan documents, legal documents, bank drafts, cheques etc. Worked and supported in loan section, pawning section, current account section and savings accounts section in the bank. Performed general clerical duties that included book keeping, copying, faxing, mailing and filing.