Education
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Zahira College Colombo - 2012
GCE O/L
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NIBM - 2013
Certificate in Computer Science
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Zahira College Colombo - 2015
GCE A/L
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Metropolitan University - UK - 2020
Higher National Diploma in Software Engineering & Computing
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ICBT - Sri Lanka - 2021
Diploma in Psychology & Counseling
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Kingston University - UK - 2025
BSc (Hons) in Cyber Security & Digital Forensics
Experience
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NMS Company (Hybrid) 2016 - 2018
Assistant Manager
Oversaw petty cash, payroll, and import clearances with zero complianceincidents. Conducted SWOT & PESTEL market analysis to guide business strategy.
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Genius Plus Private Limited 2018 - 2022
Corporate Wellness Officer
Designed non-clinical burnout reduction programs, enhancing employee well-being. Managed IT service desk and ticketing, ensuring timely resolution of technical issues – Blue Screen, White Screen, Video Lag, Network Connectivity Issue, System Freeze - Salesforce Service Cloud & HubSpot Service Hub. Trained and coached employees, improving productivity and morale. Assisted the CEO with scheduling, reporting, and strategic planning.
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AIA Insurance Sri Lanka 2022 - 2023
Wealth Management Associate
Health Insurance Advisor, advising clients on tailored solutions. Conducted health history analysis and policy advising, improving client retention. Supported reporting and procurements with accurate, compliant records. Delivered presentations to clients, simplifying complex insurance products.
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Daraz Sri Lanka (Hybrid) 2023 - 2023
Customer Executive
Resolved 100+ customer cases weekly, maintaining 90% positive feedback. Strengthened seller & customer networks through proactive issue resolution. Reduced case escalation rates by 20% through structured triage. Provided feedback to product teams, influencing service improvements, and engaged in marketing & branding campaigns.
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HCLTech Sri Lanka (Hybrid) 2023 - 2025
Business Process Analyst
Optimized workflows, reducing process bottlenecks. Acted as Subject Matter Expert, supporting Branding and Client engagement. Worked on Dashboards for turnaround and escalation visibility. Root Cause Analysis of recurring issues, improving efficiency.
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HCLTech Sri Lanka 2025 - 2026
DFS Systems Analyst
Spearheaded IT infrastructure improvements, ensuring uptime across hybrid systems. Implemented secure authentication protocols, with the company’s protocols, capturing vulnerabilities. Delivered client success initiatives, boosting satisfaction scores and reducing escalations. Technical Documentation. Collaborated with cross-functional teams to align IT operations with Business goals.