Master of Business Administration – HRM ( - 2023) University of Bedfordshire

Chartered Qualification in HRM (CQHRM) (2024 - 2024) CIPM

Intermediate Examination AAT Sri Lanka () Association of Accounting Technicians of SL

MAS Legato (Private) Ltd (2024 - Present ) Senior Executive - Learning & Development - Service Delivery

The task involves ensuring timely, accurate, and seamless execution of learning delivery tasks, updating necessary documents and systems according to SOPs and SLAs for efficient training record maintenance. Engage in operational and administrative activities for the execution of the Learning calendar and program delivery, accurately compiling, analyzing, and reporting data within stipulated timelines. Pre/Post training program follow-up activities such as assessments, feedback and evaluations etc. are carried out and attended to in a timely and consistent manner. Adhere to the set vendor payment process governance framework and SLAs, engaging in problem solving thereby eliminating inefficiencies and enabling a smooth process flow. Support the AM – L&D in driving identified value projects under the L&D pillar, ensuring necessary operational activities are carried out by collaborating with required internal / external parties.

Cordelia Container Line Lanka Pvt Ltd (2024 - 2024 ) Senior Executive – Human Resources

Responsible for all the recruitment activities including creating adverts, publishing, sourcing CVs, selection, scheduling interviews and completing the onboarding process In charge of monthly payroll preparation and proceed and handling correspondence with the service provider OTIF Responsible of all the on -boarding related activities such as company IDs to business cards Handling and accountability for Medical Insurance and fuel allowances Single point of contact for all the administrative tasks Responsible of the team\'s L & D interventions

Fonterra Brands Lanka (Pvt) Limited (2022 - 2023 ) Learning & Organizational Development Executive

Coordinate with internal stakeholders & L&OD Manager to plan & execute organizational wide functional & leadership training. Responsible for the on time roll out the annual training calendar along with zero errors in all logistics. Provide a 3-month view of the program line-up for each division. Independently coordinate all external training from registrations to payments to follow up on participation. Analyze training evaluations and provide a monthly summary to L&OD Manager

Fonterra Brands Lanka (Pvt) Limited (2020 ) Human Resource & Administration Associate

Fonterra Brands Lanka (Pvt) Limited (2015 - 2020 ) Front Desk Officer

Coordination and administration of the FBL Visitor Management System. Administer PABX intercom system - operate the internal telephone system and attend to all incoming and outgoing telephone calls. Meet all visitors at Head Office and direct them in consultation with the officials whom the visitor wishes to meet. Coordinate with the Facilities Coordinator and external vendors to maintain the telecommunication equipment in an efficient & effective manner. Liaison with the Security Officer-in-charge to administer the entry & exit of visitors. Mail administration – manage the Pickup and distribution of official mail, newspapers, and courier items received at the Head Office, to relevant divisions and individuals. Open and date stamp all general correspondences received at front desk.

Etisalat Lanka (Pvt) Limited (2014 - 2015 ) Training and Quality Assurance Executive

Maintain timely recruitment, complete, and coordinate all training requirements of new joiners and existing employees. Maintain proper mechanisms and records of quality assurance processes of all Customer Operations related areas and provide feedback to operations management and the training team for continuous improvement and development. Evaluating the quality of service & report on a pre-agreed timeline basis (inbound/outbound call center’s) Timely completion of internal Quality Assurance Survey Conducting periodic reviews of product and service knowledge as per management requirements and as a proactive measure to improve product/service and process knowledge on a continuous basis.

Etisalat Lanka (Pvt) Limited (2011 - 2013 ) Team Leader & Call Centre Executive

Serves Customers by determining Requirements, answering Inquiries, resolving problems requests and maintain the quality of service. Organize Team build up Events and Achieve Department target. Analyze and obtaining required data by the reporting for team and to the management. Team building & keep up the motivation amongst the Team Members.