Education
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University of Bedfordshire UK - 2022
Master of Business Administration
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Alison - 2023
Diploma in Project Management
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Google
Project Management
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Google
Engineering Project Management Specialization
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Alison - 2022
International Relations
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Alison - 2021
Diploma in Psychology
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Hemas Higher Learning Academy 2015 - 2016
Business English Correspondences
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University of Colombo 2010 - 2011
Diploma in Travel and Tourism Economics and Hotel Management
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Sri Lanka British Council
Spoken English course
Experience
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Language Instructor 2012 - Present
Head of Operation
â–ª Planned the syllabus based on the quarterly and annual exams. â–ª Demonstrated new teaching methods and mentoring activities using advanced technology. â–ª Communicated effectively with students at all levels with character development and understanding of ethics. â–ª Strong presentation and public speaking. â–ª Creatively designed the study materials and PowerPoint presentations.
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99x Technology 2022 - Present
Corporate Travel Consultant
â–ª Plan and coordinate cooperate outbound and inbound travel. â–ª Visa documentation especially for Scandinavian countries.
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Viluxur Holidays 2017 - 2020
|Senior Executive (Inbound Sales and Operations)
â–ª Planned and coordinated cooperate and leisure travel, events, and meetings. â–ª Worked with senior officials on sales promotion plans and development of the organization â–ª Identified market segments to promote new business ventures â–ª Developed customized packages seasonally. â–ª Developed product knowledge and promote new business segments through new products â–ª Handled operations during high peak under pressure with minimal supervision. â–ª Provided efficient and cautious service to holidaymakers.
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Sunway Holidays - 2017
Assistant Manager
â–ª Identified and developed new potential businesses. â–ª Retain the current customers and have focus on stakeholder businesses.
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Diethelm Travel Sri Lanka 2011 - 2017
Customer service executive
â–ª Operational accuracy in handling B2B online brochure tours â–ª Developed business by getting special rates from hoteliers and other suppliers â–ª Increased the GP levels and profit margins of the bookings â–ª Created tour itineraries and competitive costing, being thorough in both systems costing and manual costing â–ª Maintained a professional relationship with the existing clients and agents â–ª Managed suppliers (hoteliers, chauffeurs, guides, etc.) â–ª Managed customer complaints in a professional and an effective way â–ª Worked effectively and efficiently with the team while ensuring that work is completed with high quality and all inquiries are replied to within the day
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Lion Royal Tourism 2010 - 2011
Trainee Travel Executive
Professionally trained to do manual costing, create itineraries, and correspond with clients in a professional manner.