G.C.E Ordinary Level Examination

G.C.E Advance Level Examination

Diploma in Information Technology With E- commerce

HND in Networking

BSc (Hons) [Level 6] in Cyber Security

MSc in Information Technology

IT Technician

Maintained computer systems to run smoothly and ensured users received maximum benefit, installing and configuring computer hardware operating systems and applications while continuously monitoring and maintaining networks. Diagnosed and solved complex hardware or software faults to troubleshoot system and network problems, replacing defective parts as required. Provided consistent technical support by generating procedural documentation and relevant reports, following technical diagrams and written instructions to repair faults or seamlessly set up new systems. Supported the group-wide roll-out of new applications, set up new users\' accounts and profiles, efficiently resolved password issues, and strictly responded to urgent technical call-outs within agreed time limits

IT Administrator

Monitoringandmaintaining networks and servers. Upgrading,installing and configuring new hardwareand software tomeet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Performing diagnostic tests and debugging proceduresto optimize computer systems. Documentingprocesses, as well as backing upandarchiving data.

Infrastructure Analyst L1/ L2 (System Engineer)

Administering windowsServers2003,2008,2012,2012r2, 2016,2019 with Backups. Hands-on experience in Awssevers, Linux severs, AzureTechnologies. Hands-on experience Microsoft packages 365 and exchange online. Hands-on Troubleshooting Mac OS/Linux OS/windows OS. Hands-on-experience in ITSM tools (Servicnow,BMC) Hands-on-experience in Citrix and RDP. Hands-on-experience in SharePoint and teams Provide on-call\\remote support to the end-user to fix their it related issues. Installation/Configuration andTroubleshooting VPN solution for with or without DNS,DHCP. Hands-on Troubleshooting firewall technologies (Fortinet) Performance tuning ofVM environment server Hands-on Experience ofVMware ESX/ESXi (Ver 2.5 – tothelatestrelease ), troubleshooting skill using a command line

IT Specialist

Managed IT staff by recruiting, training, and mentoring employees, communicating clear job expectations while continuously monitoring and evaluating performance. Oversaw the annual IT budget to ensure maximum cost-effectiveness, and directed daily operations encompassing server hardware, software, and diverse operating systems. Coordinated critical technology installations, upgrades, and scheduled maintenance, while strategically selecting and purchasing new or replacement hardware and software when necessary. Tested, troubleshooted, and modified complex information systems to guarantee optimal operational effectiveness, generated detailed performance reports for operating systems, and assured all IT activities strictly complied with applicable laws, codes, and regulations. Evaluated technology risks to develop and implement robust network disaster recovery plans and automated backup procedures, while remaining up to date with rapid advances in technology and industry best practices.