• Manufacturing
  • Sri Lanka
  • Member Since, January 29, 2025

About

  • Job Title Operations Director
  • Gender  Male

  • Core Competencies

Skills

Active Listening & Problem Solving Communication & Correspondence Handling Conflict Resolution & Problem-Solving Digital Marketing (SEO, PPC, Social Media) Market Research & Data Analysis Office Management & Coordination Product Demonstration & Presentation Stakeholder & Investor Relations Team Leadership & Motivation

Education

Experience

  • THE CHOCOLATE HOUSE2016 - Present

    Director of Operations

    Strategic planning and implementation of employer brand initiatives. Relationship building and maintaining alliances with stakeholders such as suppliers, investors, banks and customs. Staying up to date with contemporary practices within the talent and innovation stream. Analyzing the market trends to understand competitive positions annually. Develop and manage communication and marketing strategies for new initiatives or alterations for existing programs. Driving the digital marketing platform for the business, includes maintaining social media, KYC trends, website maintenance. Quarterly review business department functions and develop processes for improved outcomes. Motivate, manage and drive a team of 11 employees, including KPI implementation, performance reviews and personal development. Managed the cafe outlet - Sales, Branding, Operations.

Languages

English
Proficient
Sinhala
Proficient
Tamil
Proficient
Urdu
Intermediate
Hindi
Intermediate
 
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