Bachelor of Science ( - 2022) Wrexham Glyndwr University

High School Diploma ( - 2019) ICBT Campus

Sysco Labs Srilanka (2023 - Present ) TechOps Engineer

• 2nd / 3rd Level Support • A ssist with System Integrations • Application Monitoring via Datadog Alerts • Datadog Implementation for Mailbox • Attending to Datadog Errors and Provide Solutions • Mailbox Monitoring • Ensure successful connection in First B2B • Certificate Upgrade for AS2 Connections • SFTP Certificate Maintenance • Application Analysis & Problem Solving Coordinating with Vendors to resolve any issues which needs vendor Support • • Sales force User & Access Management • Creating User & Providing User Access in AD / Application • Application Performance Management • Active Director y User Access • SQL Queries & Data Fix in SQL Management Studio Colombo, 12 +94 77 0759244 nafeeznaushad@gmail.co m CONTACT SKILLS COMMUNICATION - WRITTEN AND ORAL SKILLS • EFFECTIVE INTERPERSONAL SKILLS • EXCELLENT CONCEPTUAL AND ANALYTICAL SKILLS • ADAPTABILITY AND PROBLEM SOLVING • OUTGOING AND SELF MOTIVATED • ABILITY TO WORK INDEPENDENTLY • ABILITY OF QUICK LEARNING OF NEW SOFTWARE TOOLS & PACKAGES • SELF LEARNING OF NEW SOFTWARE LANGUAGES LOYALTY AND TEAM WORK •Senior Systems Engineer • Server Management & UAT System Testing / UAT Script Change • Visual Studio Coding\'s • Cr ystal Reports • Change Request Management and Leading CAB • Experienced In IT Ser vice Management - Handling P1 P2 Tickets • Problem Management / Incident Management • P1 P2 Resolution & Root Cause Analysis • Quick Support for Major Incident Management • Process Management & Documentation • Monthly Database Cleanse • Inactive User accounts Disable • SAP Operation - VIM , REDX Technical Operations Management • Python Scripting for VIM , REDX Applications • Troubleshooting VIM , REDX Applications • SAP Data Operations Management

Virtusa PVT LTD (2021 - 2023 ) Senior Systems Engineer

•Senior Primar y IT Spoc for BRITISH TELECOME (C1 Secure Project in Virtusa) • Established new IT Process & regulations for the client • Primar y IT Spoc for VIP Clients Provide L2 Support - Develope , implement and manage long term solutions • • Manage Access levels - Active Director y , O365 , Azure Active Director y • Managing through Intune portal. • Managing /Configuring MAC devices through JAMF console. Compliance Management – MCAFEE , SCCM , CYBEREASON , WINDOWS DEFENDER • Ser vice now - Ticket Management , Incident Management , problem Resolution • Create account and mailbox though the BT Ser ver for the new employees • • Configure Soft token and Manage token of employees • Coordinate with BT IT Team to fix bugs and issues in BT Systems Coordinate with the all kinds of stake holders to seek support to Establish IT Process within the project limits • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution. • • Oversaw IT activities to laptops, tablets and PDA s for corporate users. Tested software remotely and onsite for ser ver sets to maintain operational readiness. • Maintained current software licenses for computers and mobile devices. • Linux Installation for Devices.

Virtusa Pvt Ltd (2017 - 2021 ) Engineer - IT

Primary IT Support for C1 Secure Project in Virtusa (BRITISH TELECOME) • • A sset update in the Global A sset Registr y through Ser vice Now • Monitoring tickets through Ser vice Now • Handled PWC A sset Audit Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more. • Imaged and prepared new computers for integration into company networks and systems. • • Patiently walked individuals through basic troubleshooting tasks. • Maintained office PCs, networks and mobile devices. • Configured systems according to prescribed software and hardware Februar y 2022 Bachelor of Science Computing Wrexham Glyndwr University Februar y 2019 High School Diploma Computing ICBT Campus frameworks. Set up PCs, projectors and microphones for use in video conferencing rooms. • Explained technical information in clear terms to promote better understanding for non-technical users. • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel. • Performed troubleshooting to correct computer hardware and software malfunctions. • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.