Education
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University of Central Lancashire
Msc Digital Marketing
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SLIM - 2023
Digital Marketing
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University of Wales, Cardiff 2010 - 2012
Master of Business Administration (MBA)
Experience
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Generation Next Communications Lanka Pvt Ltd 2023 - Present
Manager Retail
National distrinbutor for Apple, Xiaomi, Infinix & Tecno mobiles in Sri Lanka. National distrinbutor for Apple, Xiaomi, Infinix & Tecno mobiles in Sri Lanka. Managed MI Promoter & MI Buddy Programs: Developed and enhanced initiatives to cultivate brand ambassadors and empower sales teams. Led Product Launch Training: Designed and delivered comprehensive training sessions for new Xiaomi products, ensuring effective partner and staff readiness Oversaw Retall Operations: Directed day-to-day activities of Gnext\'s retall arm, optimizing store performance, visual merchandising, and customer service Managed Online Platforms: Strategically led digital marketing campaigns and e-commerce Initiatives to create a consistent and engaging customer experience. Spearheaded Large Format Retail (LFR): Established immersive in-store environments that effectively showcased Xiaomi\'s innovative product offerings. Collaturated Cross-Functioresally: Worked with marketing product, and operations frams fo align retail strategies with overall business objectives. Conducted Market Analysis: Monitored trends and competitor activities to identity growth opportunities and drive innovative retail sulutions
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Techtrix Pvt Ltd 2020 - 2023
Co-Founder
An online retailer specializing in IOT devices, offering the latest products at competitive prices. With annual sales exceeding LKR 45 Million. Expanded product offerings and established Techtrix.lk as a leading online platform in Sri Lanka. Initiated and managed multiple social media campaigns in collaboration with influences creating brand awareness Developed and managed multiple fan pages on the Xiaomi, Poco, Pixel & various other brands with a collective following of over 150,000. Collaborated with the local Xiaomi team to raise awareness and provided support for troubleshooting various issues, such as POCO signal strength (VOLTE) concerns. Partnered with Xiaomi to gather feedback, manage fallout from technical issues, and promote the brand during the VOLTE crisis, effectively countering competitor campaigns
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RRD Global Outsourcing (Pvt) Ltd 2016 - 2021
Associate Operations Account Manager
RRD is a global provider of marketing, packaging, print and supply chain solutions. The company has a global footprint and rich history sparining 160 years. RRD Colombo engages in BPO and BPO related services. Developed a measurable and results-oriented framework in collaboration with the leadership team. Fostered an innovation culture across teams through seminars, workshops, and knowledge transfer. Identified projects within processes and domains to achieve significant commercial gains for both the organization and customers. Prepared and interpreted financial data, including monthly and quarterly MIS packs and cost analysis. Ensured business continuity and implemented risk management strategies in conjunction with the BCM team. Participated in weekly, monthly, and quarterly business reviews
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RRD Global Outsourcing (Pvt) Ltd 2007 - 2011
PEOPLE MANAGEMENT
Developing the training plan with the key stake holders (intermal and external) Working on bridging skillset anomalies between new and existing employees by conducting refresher sessions and annual test to Daily meetings to identify any service laps/ areas of improvements/challenges. Conducted regular training needs for the staff on Customer service. Interpersonal skills and product Knowledge in co-ordination with our territory trainer/in house trainers
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Landmark Arabla 2014 - 2016
Department Coordinator - Basic
children\'s products. Established in 1973, Babyshop offers a comprehensive range of quality products for newboms, toddlers, and young children, including clothing, toys, nursery furniture, travel systems, and accessories. Oversee operations for 29 infant basics stores in the Dammam Region, driving a turnover of 30 million SAR. Levad a team of 50 employees, ensuring smooth store functioning and effective budget management Imploment strategies to improve profitability, monitor sales trends, and optimize floor space based on merchandise availability. Plan events and promotions to enhance customer experience and drive sales growth. Analyze sub-category performance, manage inventory, and ensure consistent branding and product displays Conduct regular training sessions and development programs to enhance team skills and performance.
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INNODATA LANKA (PVT) LTD 2011 - 2014
Division Manager - eBooks
Innodata Sri Lanka is a key part of Innodata Inc., a global leader in digital transformation, content services, and data solutions. Established in Sri Lanka to leverage the country\'s rich talent pool and strategic location, Innodata Sri Lanka focuses on delivering high quality data engineering, content management, and technology services to clients worldwide. Overlooking Apple eBook cluster consisting a team of 75 members (total team strength is 250 members) Managing projects through controlled initiation, delivery and closure phases, implementing agreed best practice