Officer (Operations)

Monitor transactional activities to ensure strict adherence to AML/CFT compliance, KYC norms, and risk management protocols. Conduct in-depth financial needs analysis to offer tailored banking solutions that align with clients\' long-term financial goals. Facilitate loan processing, credit documentation, and preliminary risk assessment in compliance with internal credit policy and regulatory guidelines. Deliver a full spectrum of retail and corporate banking services including current/savings account management, fixed deposits, personal loans, and digital banking onboarding. Cultivate and manage a portfolio of high-value clients, contributing to revenue generation and client retention objectives. Act as a liaison between the branch and central operations to expedite service delivery, streamline documentation, and resolve operational bottlenecks. Support the implementation of technology-driven banking solutions, promoting digital adoption and financial inclusion. Participate in training and mentoring programs for junior staff, contributing to knowledge transfer and operational continuity. Key Achievements Instrumental in driving year-over-year growth in branch customer acquisition and deposit mobilization targets. Commended for maintaining exceptional accuracy in transaction processing and documentation audit scores. Contributed to the successful rollout of new banking products and digital platforms, enhancing customer engagement and branch efficiency. Recognized for outstanding service delivery and relationship management by both clients and senior leadership (Awarded as the best branch in the region 2023)

Trainee Bank Associate

Intern