B.Sc. / Computing & Software Engineering

G.C.E Advanced Level (Bio Stream)

Freelance Journalist

Conduct in-depth interviews with individuals and professionals to gather accurate and engaging information. Develop creative, well-researched articles on diverse topics, ensuring alignment with editorial standards and audience interests. Manage multiple assignments simultaneously, consistently meeting deadlines while maintaining high-quality outputs. Collaborate with editors to plan content and contribute to the layout and structure of assigned pages. Adapt to various writing styles and formats, demonstrating flexibility and professionalism in all content produced. Continuously stay updated on industry trends and topics, ensuring relevant and timely content delivery.

Quality Assurance - Executive

Engaged as a member of the Quality Assurance (QA) team at a reputable Revenue Cycle Management (RCM) firm, specializing in auditing processes. Responsible for executing Verification of Benefits (VOB) audits for 3-4 clients, ensuring accuracy and compliance. Conducted regular audits and inspections of processes, products, and services to ensure adherence to quality standards. Identified areas for process enhancement and implemented quality improvement strategies. Maintained accurate and detailed records of audits, inspections, and test results. Provided training to staff on quality assurance processes, standards, and best practices. Communicated quality-related information to stakeholders effectively.

Call Center Representative

Managed over 100+ customer interactions daily, delivering detailed, personalized, friendly, and courteous service to enhance customer retention and satisfaction. Identified areas for process enhancement and implemented quality improvement strategies. Handled inbound and outbound customer calls in a professional and courteous manner. Provided accurate and timely information regarding products, services, and policies. Troubleshot problems and escalated issues as necessary to ensure resolution. Participated in performance evaluations and actively strived for continuous improvement. Collaborated with team members and other departments to resolve customer issues and improve service delivery.