Education
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Cardiff Metropolitan University, UK 2023 - Present
BSc in Network Technology & Cyber Security
Equipped with strong Knowledge in Network Technology & Cyber Security, prepared to apply knowledge of network management and cybersecurity best practices.
Experience
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Emapta Global 2023 - Present
Technical Support Analyst
Asset Management: Responsible for managing IT assets within the Sri Lankan Geo, demonstrating a strong understanding of IT infrastructure and resource allocation. Global Collaboration: Effectively coordinated with Philippine IT Heads and overseas procurement teams to ensure timely resource allocation and seamless service delivery. Technical Expertise: Proficient in OTRS open-source ticketing system for incident and service request management. Process Improvement: Streamlined onboarding and offboarding processes for IT users in Sri Lanka. IT Service Desk Management: Managing the Sri Lankan service desk for a global organization, ensuring efficient resolution of user IT issues.
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HCL Technologies 2022 - 2023
Service Desk Analyst
Delivered proficient desktop support for Windows (7,8,8.1,10), Microsoft Office, and Outlook. Streamlined communication solutions through skilled management of Avaya and Nortel telephony systems. Facilitated efficient user management and permissions. Competently managed Local Area Networks (Cisco or 3Com) and Wide Area Networks. Demonstrated sound understanding of TCP/IP protocols, optimizing network communication. Leveraged ITIL experience to enhance service delivery processes, ensuring best practices.
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SETH IT Solutions 2021 - 2021
QA Analyst
Quality Assurance Leadership: Ensured customer satisfaction and superior quality by meticulously evaluating web development functionality against customer requirements, contributing to a seamless user experience. Efficient Project Management: Managed and tracked testing processes using Jira, enhancing project management efficiency and effectively resolving issues to meet project goals. Testing Expertise: Demonstrated proficiency in diverse testing techniques, such as unit, black box, and white box testing, bolstering product stability and reliability. User-Centric Testing: Spearheaded functional and user acceptance testing, skillfully identifying defects and ensuring optimal performance for end-users. Collaborative Alignment: Collaborated closely with development and design teams, facilitating effective communication of feedback and driving cross-functional alignment.