Oversee data backups and maintain secure storage for sensitive information such as student records, administrative documents, and lesson materials. Provide support hardware and software issues faced by staff and students. Assist with setting up and using virtual learning tools, such as Zoom and Google Classroom. Maintain reliable internet connectivity, computers, printers, and projectors. Implement simple security practices, including password policies, antivirus updates, and safe data handling, while educating staff on safe internet practices. Regularly update and maintain the centre\'s social media pages and coordinate with staff to share engaging content and announcements. Conduct basic training sessions for staff on using virtual tools, new software, and IT best practices. Update documentation on IT policies and troubleshooting guides.

Oversaw the entire program management process for implementing capacity-building programs. Led the development of software platforms, eLearning content, and training sessions. Collaborated with diverse stakeholders, including government bodies, educational institutions, industry associations, IT/BPM companies, and donor organizations. Handled the preparation and negotiation of agreements with vendors, partners, and suppliers. Conducted online training programs for diverse audiences. Performed industry-wide surveys for comprehensive reporting. Devised communication strategies and managed press and social media outreach. Established and led volunteer teams for successful project execution.

Supervise facility upkeep to create a productive and supportive learning atmosphere. Administer systems for gathering and responding to student feedback efficiently. Arrange class timetables and facilitate the use of online learning platforms. Oversee the institute\'s social media platforms and digital materials. Compile and review weekly data on student registrations. Offer technical and administrative support for exams and other related duties.

Collaborated with project managers to define IT project goals and create detailed implementation plans. Coordinated IT project activities, monitored progress, and addressed technical or operational issues. Supervised and guided IT team members, ensuring effective communication and preparing project documentation. Conducted risk assessments, monitored project budgets, and enforced quality standards in IT deliverables. Identified opportunities for process improvements and streamlined IT project coordination for successful execution.

Demonstrated expertise in managing the World Bank STEP (Systematic Tracking of Exchanges in Procurement) system, facilitating data extraction for specialized reports. Supported IT-related work within the project, contributing to effective technology use and project success. Planned, organized, and coordinated events, workshops, field visits, and meetings across 5 provinces, ensuring seamless arrangements for accommodation, transportation, and equipment. Efficiently managed office supplies and inventory by overseeing purchases, conducting regular checks, and collaborating with vendors. Streamlined operations and implemented new procedures to improve efficiency in administrative tasks. Collaborated in budget preparation, developed comprehensive proposals, and maintained inventory control. Provided effective leadership and mentoring to support record management staff.

Coordinated class schedules and managed student queries and enrollments using digital scheduling and communication tools. Assisted lecturers in setting up Zoom meetings and online classes, optimizing e-learning platforms for seamless delivery. Managed the institute’s social media and updated digital content to enhance online engagement. Organized study skills workshops incorporating digital tools for time management, note-taking, and exam preparation. Supported examinations and administrative tasks through efficient use of IT systems. Maintained student records and e-learning materials using IT systems to ensure smooth academic and administrative operations. Generated weekly enrollment and participation reports using data analytics tools to inform decision-making.

Screened customers, clients, and transactions against blacklists and sanction lists to identify potential risks. Implemented advanced screening technology to enhance detection accuracy and efficiency. Conducted thorough investigations of suspicious matches and anomalies. Promptly reported any suspicious activities to relevant authorities in compliance with AML regulations. Ensured adherence to Anti-Money Laundering (AML) policies to protect the organization’s reputation. Contributed to maintaining a secure financial

Verified passes and ensured security for individuals entering the Olympics and Paralympics stadiums. Screened vehicles for authorized access to maintain safety within the venues. Completed specialized training provided by G4S security company to enhance operational effectiveness. Contributed to the successful security management of the 2012 London Olympics and Paralympics.