Education
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American Girne University 2023 - 2025
BSc in Business Management
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Yale University - Present
Introduction to Psychology
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Google Digital Garage
The Fundamentals of Digital Marketing
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ST.JOSEPH’S COLLEGE COLOMBO 2018
G.C.E ADVANCED LEVEL EXAMINATION
Economics – A Business Studies – B Accounting – B
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ST.JOSEPH’S COLLEGE COLOMBO 10 | 2015
G.C.E ORDINARY LEVEL EXAMINATION
Experience
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Noon Minutes- Dubai 2023 - 2025
HR & Vendor Operations Specialist
Recruitment and Onboarding: Conducted interviews and hired third-party staff, ensuring they met company standards and were well-equipped to deliver excellent customer service. Training and Development: Developed and delivered comprehensive training programs for new employees, focusing on customer service skills Team Management: Monitored staff attendance to ensure adequate coverage and maintained high levels of service availability for customers. Technical Support: Managed system access for new and existing employees, ensuring they had the necessary tools and resources to assist customers efficiently. Communication Management: Efficiently handled and filtered email communications, prioritizing and responding to customer inquiries and internal requests to maintain smooth operations.
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Commercial Bank of Ceylon PLC 2019 - 2022
Executive Assistant
Leave & Attendance Management: Monitored staff leave and attendance, ensuring compliance with mandatory leave policies as per Central Bank regulations. Performance Appraisals & Staff Recognition: Coordinated performance appraisals and facilitated the “Attendance Awards” program to maintain service quality and employee engagement. Leave Encashments & Financial Processing: Administered leave encashment processes, including managing annual leave over 90 days and coordinating with the Salaries Department for terminations or retirements. No Pay Bonds & Policy Adherence: Handled No Pay bonds and ensured strict adherence to company policies and Central Bank guidelines regarding staff benefits. Team Leadership & Decision-Making: Led HR teams, made key decisions to meet organizational targets, and contributed to enhancing HR operations and staff welfare