About Me
Core Competencies
Education
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MBA in General Business () London Metropolitan / Esoft
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Certified Scrum Product Owner () Scrum Alliance
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Diploma in AI in Project Management () ProCons Academy
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DIPLOMA IN CLOUD COMPUTING () Gatwick College of Business and Technology
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Certification in Advanced Business Psychology () Imperial Institute of Higher Education
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B.SC IN COMPUTING AND INFORMATION SYSTEMS () London Metropolitan
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Prompt Engineering Mastery () Dialog Academy
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Business Process Automation () Udemy
Work & Experience
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Dialog Axiata PLC (2020 - Present ) Assistant Manager
Designed and delivered customized training programs tailored specifically for the enterprise sales and support teams. These programs were carefully crafted to align with the company\'s product knowledge base and overseeing sales strategies, ensuring that team members were fully equipped to understand and effectively promote the company\'s offerings. This alignment was critical in driving sales performance and enhancing the customer experience. ⢠Executed comprehensive competency assessments across the enterprise sales teams to identify skill gaps and areas for improvement. Leveraged these insights to develop targeted learning plans, which included both foundational and advanced training modules. These plans were instrumental in accelerating the sales cycle, enabling team members to close deals more efficiently and with greater confidence. ⢠Pioneered digital transformation initiatives within the enterprise division, leading the charge in training teams on new automated systems designed to streamline operations. This included the introduction of cutting-edge tools and platforms that automated routine tasks, freeing up time for sales teams to focus on high-value activities. By facilitating the adoption of these systems, you ensured a smooth transition and significantly improved operational efficiency. ⢠Developed and implemented training interventions that focused on enhancing the technical and product knowledge of sales teams, including in-depth sessions on Dialog\'s enterprise products, systems, and solutions. These interventions were crucial in building the expertise required to meet and exceed sales targets, particularly in complex sales environments where deep product knowledge is a competitive advantage. ⢠Monitored and tracked adoption metrics for new digital systems and tools, ensuring that the implementation of these technologies translated into real-world performance improvements. Regularly reviewed these metrics to identify any adoption challenges, providing additional support and training as needed to ensure full utilization of the new systems. Received recognition for enhancing the effectiveness of the enterprise sales force, with training programs contributing to faster sales cycles, higher customer satisfaction scores, and increased revenue generation. Your initiatives were seen as a key factor in driving the company\'s success in the highly competitive enterprise market.
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Product Management Executive to Specialist ( ) Product Management Executive to Specialist
Progressed from Product Management Executive to Specialist, with responsibilities including the creation and management of product roadmaps for Fixed 4G Home Broadband products. Designed and delivered product training sessions for internal teams and external stakeholders, including demonstrations at events and exhibitions. Played a key role in launching and promoting new products, ensuring that marketing and sales strategies were supported by comprehensive training initiatives. Conducting market research using Data driven approach to increase product share and identify USP.
