Oversee and manage all office operations, ensuring the smooth and efficient functioning of the organization. Monitor field operations to ensure timely and efficient service delivery. o Conduct regular staff training programs to enhance skills, knowledge, and overall performance. Implement and maintain efficient communication channels between office and field teams to ensure alignment and effective coordination. Develop and enforce standard operating procedures (SOPs) Register and oversee both government and private tenders o Coordinate and execute site walkthroughs to gather necessary information for tender submissions. Organize and lead meetings related to tender processes, involving key stakeholders and team members

Developing and sustaining solid relationships with key clients that bring in the most income for the company Addressing and resolving key clients’ complaints and provide prompt feedback to the complaints Define, Preparation and Achieve monthly, quarter, annual Budget of Performance Assessment scheme for both Food and Non-Food Sector, achieve marketing plans according to SGS strategic plan Developing a thorough understanding of key clients\' needs and requirements and assigning customized solutions Conduct Promotional Activities related to the Performance Assessment Criteria and Create a comprehensive and cohesive marketing presence to establish brand awareness across local and foreign stakeholders

Maintain client data in the web and generate required system report and analytical presentations. Generate monthly revenue, budget and expenses reports and send the required reports to sales team relevant foreign affiliates Coordination of weekly operational meetings and other meeting related to perations. Preparation of Global Audit Proposals for each client. Allocating and Scheduling Audits using sector qualified auditors Prompt co-ordination with client and auditors about the audit, venue and date Prompt coordination with the lead auditors to release the audit packs soonest possible and prompt coordination with foreign affiliate for approval process of dispatched audit packs.

Answering visitors\' enquiries about a company and its products or services Directing visitors to their destinations Answering incoming calls on multi-line telephones, Re-direct calls as appropriate and take adequate messages when required