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  • Location:
  • Sri Lanka
  • Sector:
  • Banking and Finance
  • Profile Created:
  • 1 year ago

Skills

Customer Query Resolution Effective Communication & Active Listening Time Management & Multitasking

Experience

  • Port City BPO 2024 - Present

    Payment Assosiate

  • Wonder Bridge IT Solutions PVT (LTD) 2024 - 2024

    Team Lead, Customer Support Specialist

    Engage with customers through online chats and messaging platforms, responding to inquiries, providing information and offering assistance efficiently and timely. Assist customers in navigating the client’s products or services, addressing their questions, concerns and technical issues. Troubleshoot and resolve customer problem, escalating complex issues to higher levels of support when necessary.

  • National Savings Bank 2006 - 2021

    Banking Officer

    Provide banking assistance to customers in handling their Deposits, Payments, New Accounts, Fixed Deposits and Credit. Assist and support bank administration in its operational issues. Gather and analyze financial related data of clients. Preparing and checking bank documents and statements. Solid understanding of Fixed Deposits – Preparation, review, closing etc. Presenting and cross-selling banking services and products to existing and prospective clients.

 
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