Education
-
Solent university
Bsc. (hons) in Computer Systems and Network
-
British college of applied studies
Pearson BTEC HND in computing
-
British college of applied studies
Diploma in Information Technology
-
British Council
English language course at secondary intermediate 2 level
-
Institute of Accounting studies
AAT 1ststage and 2nd stage
Experience
-
Kerner Norland - Present
Product Support Executive
Respond to IT product support requests as they arise. Provide continuous status information to ensure customer satisfaction Identify and escalate issues to appropriate parties to resolve the issues quickly Coordinating communication between customers and other departments within the company to ensure that all issues are addressed.
-
Adventus IO
Technical Support Officer – Level 02
Responds to telephone calls, email and personnel requests for technical support. Prepare and present reports and metrics to Senior Management Performed QA testing on software updates, ensuring compatibility and stability. • Performed regularsystem maintenance and updates to enhance performance and security.
-
Australasian Academy
Administrative Assistant cum Sales Administrator
Help on the projects and perform other duties asrequested by the manager and offer support to sales and marketing department.Reporting weekly and monthly updates to the senior manager on the enrolment summary and work progress. Handle complete and accurate database of existing and prospective customers. Perform data entry associated with the customers and also organize, gather, and distribute leads to the sales department. Prepare and submit sales figures to the senior managers.
-
Tutor - Individual and Group Sessions
Conducting and creating personalized individual and group tutoring sessions and giving extra help to students who lack in studies and have academic deficiencies. Structure different activities and exercises to make sure students grasp all the concepts. Improve the overall academic performance of the students.