Education
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UNIVERSITY OF BEDFORDSHIRE
Master of Business Administration
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SRI LANKA INSTITUTE OF TECHNOLOGY
Bachelor of Science (Honours) in Electrical and Electronic Engineering
Experience
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CIN7 Private Limited 2025 - Present
Technical Support Specialist
Worked on the CIN7 Core customer support team. Hands-on expertise on CIN7 modules including inventory, Sales and Purchase, Manufacturing, Automation, POS, Reporting, Finance etc. Interact with customers and resolve customer queries via Freshdesk, Chat, and live calls.
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IFS R and D International (Pvt.) Ltd - Present
Senior Product Specialist
Functionally design fit-for-purpose software based on functional requirements and strategic direction. Working on infrastructure, SaaS, Cloud, and/or large-scale, sophisticated software development Contributes to the development, implementation, and dissemination of operating procedures. For project engagements, creates functional specifications and system design specifications. Working with Kubernetes and its basic structure. Arranging the release environment for different versions and creating the release notes. Create documentation, presentation, and training material. Engage with requirement owners and other stakeholders. Lead product strategy, development, and implementation for web-based applications. Work closely with business stakeholders to prioritize product backlogs and define roadmaps aligned with organizational goals. Manage end-to-end product lifecycle, ensuring quality, efficiency, and customer satisfaction. Utilize big data analytics, research, and market trends to make informed product decisions. Facilitate user acceptance testing (UAT) to ensure seamless feature adoption and minimize disruptions. Effectively communicate the benefits of new features to drive adoption and operational improvements.
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Hutchison Global Communications International Business
Routing Manager
Conduct stakeholder meetings and facilitate discussions using advanced elicitation techniques, including interviews, workshops, brainstorming, and surveys. Review and validate test plans and cases to ensure quality standards are met. Manage and mentor teams, providing performance evaluations and constructive feedback. Perform system integration testing and coordinate user acceptance testing. Develop and implement error management capabilities for improved system reliability. Optimize business processes through modeling and process re-engineering. Conduct detailed cost analysis and routing optimization to enhance efficiency and supplier performance. Identify cost-saving opportunities using daily cost and traffic analysis. Provide strategic support to the Global Sales Team with accurate monthly revenue, cost, and profit reports.
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HUTCHISON GLOBAL COMMUNICATIONS INTERNATIONAL BUSINESS
SENIOR NOC ENGINEER
Utilize various strategies to identify project needs and business rules through interviews, workshops, brainstorming sessions, and questionnaires. Conduct stakeholder and executive sponsor meetings using advanced facilitation techniques. Perform thorough checks to detect and prevent fraudulent activities in Voice and A2P SMS services. Develop test designs, create test cases, conduct functional testing, and ensure successful execution of user acceptance testing (UAT). Provide business customers with strategic guidance in developing business cases for new applications and features, including cost-benefit and risk-impact analyses. Manage international customer complaints(VIP,VVIP), oversee resolution processes, and provide detailed reports on corrective actions to internal and external stakeholders. Conduct performance reporting, recommend improvements, perform network discovery, assess risks associated with network changes, and manage KPIs for enhanced operational efficiency. Review test plans and test cases before execution to maintain quality standards. Generate comprehensive reports, including root-cause analysis (RCA), ad hoc reports, and customized system-based reports, as required. Deliver on-demand training sessions for users on compatible applications, ensuring effective adoption and utilization.
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DIALOG AXIATA PLC
EXECUTIVE ENGINEER
Assess backlog tickets, prioritize them effectively, and resolve issues to support SAP Sales, Distribution, and Trading solutions. Oversee routine activities, identify potential risks, and implement permanent solutions to enhance operational efficiency. Develop test designs, create test cases, conduct functional testing, and ensure seamless execution of user acceptance testing (UAT). Analyze business demands and requirements, integrating insights into process enhancements and technological solutions in sales, distribution, and trading, ensuring alignment with the global template. Assist in developing business cases for new system implementations or modifications by participating in the demand management process. Manage project quality assurance (QA) and acceptance testing, ensuring compliance with standards. Utilize industry-proven project management tools to maintain accurate project documentation. Oversee operational activities while strictly adhering to quality standards and industry best practices. Ensure timely task completion and escalate issues to the appropriate level when necessary. Execute high-priority customer-related transmission activities to guarantee timely service delivery. Plan and conduct joint surveys to evaluate and verify opportunities for consolidation and optimization.